How To Fix WTYSC01112 - Warranty claim &1 is inconsistent with service order

SAP Error Message - Details

• Message type: E = Error

• Message class: WTYSC01 - Warranty Service Integration

• Message number: 112

• Message text: Warranty claim &1 is inconsistent with service order

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message WTYSC01112 - Warranty claim &1 is inconsistent with service order ?

  The SAP error message WTYSC01112 indicates that there is an inconsistency between a warranty claim and the associated service order. This error typically arises in the context of warranty management and service processing within SAP systems, particularly when dealing with warranty claims related to service orders.
  Cause:
  The inconsistency can be caused by several factors, including:
  
  
  Mismatch of Data: The warranty claim may reference a service order that has been modified or deleted, or the details in the claim do not match the service order (e.g., incorrect item numbers, quantities, or service dates).
  
  
  Status Issues: The service order may be in a status that does not allow for warranty claims to be processed (e.g., completed, closed, or canceled).
  
  
  Missing Information: Required fields or information in either the warranty claim or the service order may be missing or incorrectly filled out.
  
  
  Configuration Issues: There may be configuration settings in the warranty management module that are not aligned with the service order processing.
  
  
  Solution:
  To resolve the WTYSC01112 error, you can take the following steps:
  
  
  Check the Service Order: Verify that the service order referenced in the warranty claim is valid and has not been changed or deleted. Ensure that the status of the service order allows for warranty claims.
  
  
  Review Claim Details: Ensure that all details in the warranty claim match the service order. This includes checking item numbers, quantities, and any other relevant data.
  
  
  Update Information: If there are discrepancies, update the warranty claim or the service order as necessary to ensure consistency.
  
  
  Consult Documentation: Review SAP documentation or help resources for specific requirements related to warranty claims and service orders.
  
  
  Check Configuration: If the issue persists, consult with your SAP administrator or support team to review the configuration settings related to warranty management and service order processing.
  
  
  Error Logs: Check the system logs for any additional error messages or warnings that may provide more context about the inconsistency.
  
  
  Related Information:
  
  SAP Notes: Look for relevant SAP Notes that may address this specific error or provide guidance on warranty claim processing.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as IW32 (Change Order), IW33 (Display Order), and WTY1 (Warranty Claim) to navigate and troubleshoot effectively.
  User Roles: Ensure that the user has the appropriate roles and permissions to access and modify warranty claims and service orders.
  
  If the issue continues after following these steps, it may be beneficial to engage with SAP support for further assistance.