How To Fix WTY309 - Authorization missing; contact your system administrator

SAP Error Message - Details

• Message type: E = Error

• Message class: WTY - Warranty processing

• Message number: 309

• Message text: Authorization missing; contact your system administrator

What causes this issue?

You want to process a warranty claim but you do not have the required
authorization.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

The system contains the following three authorization objects for
processing warranty claims:
C_WTY_ACT Warranty Claim Processing: Actions
C_WTY_STAT Warranty Claim Processing: Status
C_WTY_OBJ Warranty Claim Processing: Edit/Process Object
The settings in your user master record do not include the authorization
for at least one of the above. Please contact your system administrator
and request to receive the authorization to execute the user action you
require.
INCLUDE AUTHORIZATION_WTY OBJECT DOKU ID TX

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WTY309 - Authorization missing; contact your system administrator ?

  Certainly! Here's a detailed explanation for the SAP error message WTY309: Authorization missing; contact your system administrator:
  
  Error Message
  WTY309: Authorization missing; contact your system administrator
  
  Cause
  This error occurs when a user tries to perform an action or access a function in SAP that requires specific authorizations, but the user’s current authorization profile does not include the necessary permissions.
  In particular, WTY309 is related to the SAP Workflow system. It indicates that the user lacks the required authorization objects or roles to execute a workflow-related task or access workflow administration functions.
  Common causes include:
  
  Missing authorization objects related to workflow (e.g., S_WF_WI, S_WF_BTC, S_WF_ADMIN).
  Missing roles or profiles assigned to the user that grant workflow-related permissions.
  Attempting to access workflow tasks, inbox, or administration without proper rights.
  
  
  Solution
  To resolve the error:
  
  
  Identify the missing authorization:
  
  Check the detailed authorization check logs (transaction SU53) immediately after the error occurs. This will show which authorization check failed.
  Alternatively, check the system log or developer trace for more details.
  
  
  
  Assign the required authorizations:
  
  Based on the missing authorization object(s), update the user’s roles or profiles.
  Common workflow-related authorization objects include:
  
  S_WF_WI (Workflow: Work Item)
  S_WF_BTC (Workflow: Background Processing)
  S_WF_ADMIN (Workflow: Administration)
  
  
  Assign roles that include these objects with appropriate activity values (e.g., display, change, execute).
  
  
  
  Use standard SAP roles if available:
  
  SAP provides standard workflow roles such as:
  
  SAP_WF_BC_ADMIN (Workflow Administrator)
  SAP_WF_BC_USER (Workflow User)
  
  
  Assign these roles if they fit the user’s job function.
  
  
  
  Test the authorization:
  
  After role assignment, have the user log off and log back in.
  Retry the action to confirm the error is resolved.
  
  
  
  If unsure, contact your SAP Security or Basis team:
  
  They can analyze the authorization trace and assign the correct roles.
  
  
  
  
  Related Information
  
  Transaction SU53: Use this transaction immediately after the error to see the last failed authorization check.
  Transaction PFCG: Role maintenance transaction to assign or create roles with the required authorizations.
  SAP Notes: Check SAP Notes for any known issues related to WTY309.
  Workflow Authorization Objects:
  
  S_WF_WI – Controls access to workflow work items.
  S_WF_BTC – Controls background processing of workflows.
  S_WF_ADMIN – Controls workflow administration tasks.
  
  
  SAP Help Portal: Search for workflow authorization concepts and best practices.
  
  
  Summary
  
  
  
  Aspect
  Details
  
  
  
  
  Cause
  User lacks required workflow-related authorizations to perform the requested action.
  
  
  Solution
  Check failed authorization with SU53, assign necessary workflow roles/authorizations, test.
  
  
  Related
  Workflow authorization objects (S_WF_WI, S_WF_BTC, S_WF_ADMIN), SU53, PFCG, SAP Notes.
  
  
  
  
  If you provide the exact transaction or action you were performing when the error occurred, I can help pinpoint the exact authorization object or role needed.