How To Fix WTY180 - Error when copying claim

SAP Error Message - Details

• Message type: E = Error

• Message class: WTY - Warranty processing

• Message number: 180

• Message text: Error when copying claim

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message WTY180 - Error when copying claim ?

  SAP Error Message: WTY180 - Error when copying claim
  
  Cause:
  The error message WTY180 typically occurs during the process of copying a warranty claim in SAP. This error indicates that there is an issue with the data or configuration that prevents the system from successfully copying the claim. Common causes include:
  
  Missing or inconsistent master data: For example, missing customer, material, or warranty master data required for the claim.
  Incorrect or incomplete claim data: The original claim might have incomplete or inconsistent data that cannot be copied as is.
  Configuration issues: Settings in the warranty claim management or claim processing customizing might be incomplete or incorrect.
  Authorization issues: The user might not have the necessary permissions to copy claims.
  Status or processing restrictions: The original claim might be in a status that does not allow copying (e.g., already processed or closed).
  
  
  Solution:
  To resolve the WTY180 error, consider the following steps:
  
  
  Check the original claim data:
  
  Verify that all mandatory fields in the original claim are correctly filled.
  Ensure that the customer, material, and warranty master data exist and are valid.
  Check for any inconsistencies or errors in the original claim.
  
  
  
  Review configuration:
  
  Check the warranty claim management customizing (transaction codes like SPRO ? Logistics Execution ? Warranty Management).
  Verify that the claim types and copy control settings are correctly maintained.
  
  
  
  Check user authorizations:
  
  Ensure the user has the necessary roles and authorizations to copy claims.
  
  
  
  Check claim status:
  
  Confirm that the claim is in a status that allows copying.
  If the claim is closed or archived, copying might be restricted.
  
  
  
  Debug or check logs:
  
  Use transaction SLG1 (Application Log) to check for detailed error logs related to the claim copying process.
  If you have development support, debug the function module or program that handles claim copying to identify the exact point of failure.
  
  
  
  SAP Notes and Support:
  
  Search for SAP Notes related to WTY180 for any known bugs or patches.
  If the problem persists, consider raising a support ticket with SAP, providing detailed information about the claim and system environment.
  
  
  
  
  Related Information:
  
  Warranty Claim Management: SAP Warranty Management is part of the Plant Maintenance (PM) or Customer Service (CS) modules and handles warranty claims processing.
  Transaction Codes:
  
  IW59 - Display Warranty Claims
  IW58 - Change Warranty Claims
  IW57 - Create Warranty Claims
  
  
  Master Data:
  
  Customer master (XD01/XD02)
  Material master (MM01/MM02)
  Warranty master data (customizing)
  
  
  Copy Control: Similar to sales documents, warranty claims may have copy control settings that define how data is copied from one claim to another.
  
  
  If you provide the exact context or steps leading to the error, I can help with more specific troubleshooting.