How To Fix WTY162 - You can only reference to recall for active & version

SAP Error Message - Details

• Message type: E = Error

• Message class: WTY - Warranty processing

• Message number: 162

• Message text: You can only reference to recall for active & version

Self-Explanatory Message

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• What is the cause and solution for SAP error message WTY162 - You can only reference to recall for active & version ?

  SAP Error Message:
  
  WTY162 - You can only reference to recall for active & version
  
  Cause:
  This error occurs when you try to create or reference a recall (follow-up) activity in SAP that is either not active or not the current version. In SAP, recalls or follow-up activities must be linked to an active and current version of the original document or activity. If the referenced recall is inactive, outdated, or a previous version, the system will prevent the action and throw this error.
  
  Explanation:
  
  Recall in SAP typically refers to a follow-up or reminder activity linked to a business object (e.g., sales documents, service orders, or quality notifications).
  SAP enforces that any referencing or follow-up action must be linked to the active and current version of the recall to maintain data integrity and consistency.
  If you attempt to reference a recall that has been superseded by a newer version or has been deactivated, the system will block this with the WTY162 message.
  
  
  Solution:
  
  
  Check the status of the recall:
  
  Verify that the recall you are trying to reference is active.
  If it is inactive, activate it if business processes allow.
  
  
  
  Check the version:
  
  Ensure you are referencing the latest version of the recall.
  If you are referencing an older version, update your reference to the current version.
  
  
  
  Update your referencing document or activity:
  
  Modify the reference to point to the active and current recall.
  If necessary, create a new recall or update the existing one to be active and current.
  
  
  
  Consult the relevant transaction or module:
  
  Depending on the module (e.g., CRM, QM, SD), use the appropriate transaction to manage recalls.
  For example, in Quality Management (QM), check the notification or inspection lot status and versions.
  
  
  
  Check authorizations:
  
  Sometimes, the error might be due to insufficient authorization to access or modify the recall.
  Verify user roles and permissions.
  
  
  
  
  Related Information:
  
  This error is common in modules where recalls or follow-up activities are version-controlled, such as Quality Management (QM), Customer Service (CS), or Customer Relationship Management (CRM).
  Always ensure that business processes for version management and activation of recalls are followed.
  If unsure about the current active version, use SAP standard reports or transaction codes to list recalls and their statuses.
  Consult SAP Notes or OSS messages if the problem persists after verifying the above.
  
  
  Summary:
  
  WTY162 occurs because you are trying to reference a recall that is not active or not the current version. To fix it, ensure you reference only active and current recalls by checking their status and version, updating references accordingly, and verifying authorizations.