How To Fix WTY022 - No display of document flow (claim not in database)

SAP Error Message - Details

• Message type: E = Error

• Message class: WTY - Warranty processing

• Message number: 022

• Message text: No display of document flow (claim not in database)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message WTY022 - No display of document flow (claim not in database) ?

  SAP Error Message:
  
  WTY022 - No display of document flow (claim not in database)
  
  Cause:
  This error occurs when you try to display the document flow for a warranty claim, but the system cannot find the claim in the database. Essentially, the claim number you entered does not exist or is not yet created/stored in the system.
  Common reasons include:  
  
  The claim number is incorrect or mistyped.  
  The claim has not been created or saved in the system yet.  
  The claim was deleted or archived and is no longer available in the active database.  
  The claim belongs to a different client or system and is not accessible in the current environment.
  
  
  Solution:
  
  
  Verify the Claim Number:
  
  Double-check the claim number you entered for any typos or errors.
  
  
  Check Claim Creation:
  
  Ensure that the claim has been created and saved properly in the system. If the claim is new, confirm that the creation process was completed successfully.
  
  
  Search for the Claim:
  
  Use transaction codes like IW59 (Display Service Notifications) or IW58 (Change Service Notifications) or the relevant warranty claim transaction to search for the claim by other criteria (e.g., customer, date, equipment).
  
  
  Check Client and System:
  
  Make sure you are logged into the correct client and system where the claim exists.
  
  
  Check Authorizations:
  
  Verify that you have the necessary authorizations to view the claim and its document flow.
  
  
  Check Archiving or Deletion:
  
  If the claim was archived or deleted, it will not be available for display. Consult with your SAP Basis or archiving team.
  
  
  
  Related Information:
  
  
  Transaction Codes:  
  
  IW58 - Change Service Notifications  
  IW59 - Display Service Notifications  
  IW70 - Create Warranty Claim  
  IW71 - Change Warranty Claim  
  IW72 - Display Warranty Claim  
  
  
  
  Document Flow:
  
  Document flow in SAP warranty management shows the relationship between different documents (e.g., notification, claim, repair order). If the claim is missing, the document flow cannot be displayed.
  
  
  SAP Notes:
  
  Check SAP Notes related to warranty claims and document flow for any known issues or patches.
  
  
  
  Summary:
  WTY022 indicates that the warranty claim you are trying to access does not exist in the database. Verify the claim number, ensure the claim is created and saved, and confirm you have the correct system and authorizations. If the claim was deleted or archived, it will not be available for display.