How To Fix WS650 - Error while sending fax or e-mail. No further information available

SAP Error Message - Details

• Message type: E = Error

• Message class: WS - Supplier Billing Document

• Message number: 650

• Message text: Error while sending fax or e-mail. No further information available

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message WS650 - Error while sending fax or e-mail. No further information available ?

  The SAP error message:
  WS650: Error while sending fax or e-mail. No further information available.
  
  Cause:
  This error typically occurs when SAP is unable to send a fax or email due to issues in the communication setup or configuration. Since the message states "No further information available," it usually means that the error is generic and SAP could not retrieve or log a more detailed error message from the external communication system (e.g., SMTP server for emails or fax server).
  Common causes include:
  
  Incorrect or incomplete configuration of the communication method (email or fax).
  Network or connectivity issues between SAP and the mail/fax server.
  Authentication or authorization failures when connecting to the mail server.
  Missing or incorrect parameters in the communication settings (e.g., SMTP server, port, user credentials).
  Problems with the external fax or email system (e.g., server down, queue full).
  Missing or incorrect SAPconnect configuration.
  Issues with the SAPconnect send requests or spool requests.
  
  
  Solution:
  
  
  Check SAPconnect Configuration:
  
  Transaction SCOT (SAPconnect Administration) is the central place to configure and monitor email and fax sending.
  Verify that the SMTP node or fax node is correctly configured.
  Check the communication method, server address, port, and authentication details.
  Ensure the node is active and the connection test is successful.
  
  
  
  Check the Send Requests and Spool Requests:
  
  In SCOT, check the send requests queue for errors.
  Check the spool requests related to the fax or email.
  Look for any error messages or status that might give more clues.
  
  
  
  Check the SMTP Server and Network Connectivity:
  
  Verify that the SAP server can reach the SMTP or fax server (ping, telnet to port).
  Check firewall settings or network restrictions.
  Confirm that the SMTP server is operational and accepting connections.
  
  
  
  Check User Credentials and Authentication:
  
  If SMTP authentication is required, verify the username and password.
  Check if the password has expired or changed.
  
  
  
  Check the SAP Application Logs:
  
  Use transaction SLG1 to check application logs for more detailed error messages related to the sending process.
  Look for logs under object BC-SRV-SEND or similar.
  
  
  
  Check the SAP Notes and Support:
  
  Search for SAP Notes related to WS650 or SAPconnect errors.
  Sometimes patches or corrections are available.
  
  
  
  Test Sending Email/Fax Manually:
  
  Try sending a test email or fax from SCOT or using transaction SOST (Send Requests).
  This can help isolate if the problem is with the document or the communication setup.
  
  
  
  
  Related Information:
  
  Transaction SCOT: SAPconnect Administration for configuring and monitoring email and fax.
  Transaction SOST: Monitor and manage send requests (emails, faxes).
  Transaction SLG1: Application log for detailed error messages.
  SAPconnect: The SAP interface for external communication (email, fax, SMS).
  Common SAP Notes:
  
  SAP Note 0000000 (example) - check for specific notes related to WS650.
  
  
  SAP Help Portal: Documentation on SAPconnect and email/fax configuration.
  
  
  Summary:
  
  
  
  Aspect
  Details
  
  
  
  
  Error
  WS650: Error while sending fax or e-mail. No further information available.
  
  
  Cause
  Communication setup/configuration issues, network problems, authentication failures.
  
  
  Solution
  Check SCOT configuration, SMTP/fax server connectivity, user credentials, send requests.
  
  
  Tools
  SCOT, SOST, SLG1, network tools (ping, telnet).
  
  
  Additional
  Review SAP Notes, test sending manually, check application logs for more info.
  
  
  
  
  If you provide more context (e.g., email or fax, SAP version, configuration details), I can help with more specific troubleshooting steps.