How To Fix WS569 - No archive help has been selected - database has not requested documents

SAP Error Message - Details

• Message type: E = Error

• Message class: WS - Supplier Billing Document

• Message number: 569

• Message text: No archive help has been selected - database has not requested documents

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message WS569 - No archive help has been selected - database has not requested documents ?

  The SAP error message:
  WS569 No archive help has been selected - database has not requested documents
  
  Meaning / Cause
  This message typically occurs in the context of SAP ArchiveLink or document archiving processes. It indicates that the system attempted to retrieve archived documents, but no archive link (archive help) has been assigned or selected for the document type or object in question. As a result, the database has not requested any documents because it does not know where or how to find them.
  In other words, the system is trying to access archived documents, but the configuration for linking to the archive (archive help) is missing or incomplete.
  
  Common Causes
  
  ArchiveLink configuration is incomplete or missing for the document object.
  No archive help object assigned to the document type or business object.
  The document type or object is not linked to any archive server or storage system.
  The archive server or storage system is not properly configured or connected.
  The document retrieval process is triggered without proper archive link setup.
  
  
  Solution / How to Fix
  
  
  Check ArchiveLink Configuration:
  
  Go to transaction OAC0 (ArchiveLink Customizing).
  Verify that the archive server is defined and active.
  Check that the archive link object (archive help) is assigned to the document type or business object.
  
  
  
  Assign Archive Help to Document Type:
  
  Use transaction OAWD or OAWD_DOC to assign archive link objects to document types.
  Ensure that the document type you are trying to access has an archive help object assigned.
  
  
  
  Verify Document Object Settings:
  
  Check the document object settings in transaction OAWD or via IMG path:
  SAP Customizing Implementation Guide -> Cross-Application Components -> SAP ArchiveLink -> Basic Settings -> Define Document Types and Assign ArchiveLink Objects
  
  
  
  Check Archive Server Connection:
  
  Use transaction OAC2 to check the archive server connection.
  Make sure the archive server is reachable and properly configured.
  
  
  
  Test Document Retrieval:
  
  After configuration, test document retrieval again.
  Use transaction OAAD (ArchiveLink Document Display) to test if documents can be retrieved.
  
  
  
  Check for Missing or Incorrect Customizing:
  
  If you have custom document types or objects, ensure that the customizing is done correctly.
  Sometimes transports or system copies may miss ArchiveLink customizing.
  
  
  
  
  Additional Information
  
  ArchiveLink is the SAP interface for linking documents stored in external archive systems with SAP business objects.
  The archive help (archive link object) defines how SAP links to the archive system for a particular document type.
  Without proper archive help assignment, SAP cannot request or display archived documents.
  This error does not indicate a problem with the archive system itself but with the configuration linking SAP to the archive.
  
  
  Summary
  
  
  
  Aspect
  Details
  
  
  
  
  Error Message
  WS569 No archive help has been selected - database has not requested documents
  
  
  Cause
  ArchiveLink configuration missing or no archive help assigned for the document type
  
  
  Solution
  Assign archive help to document type, configure archive server, verify ArchiveLink setup
  
  
  Transactions
  OAC0, OAC2, OAWD, OAAD
  
  
  
  
  If you continue to face issues after checking the above, consider:
  
  Reviewing SAP Notes related to ArchiveLink and WS569.
  Checking system logs for more detailed error messages.
  Consulting with your SAP Basis or ArchiveLink administrator.
  
  
  If you want, I can help you with step-by-step instructions for any of the transactions mentioned.