How To Fix WS469 - An internal error occurred

SAP Error Message - Details

• Message type: E = Error

• Message class: WS - Supplier Billing Document

• Message number: 469

• Message text: An internal error occurred

What causes this issue?

An internal error occurred.

System Response

The function is terminated.

How to fix this error?

INCLUDE ISR_VERWALTUNG

Procedure for System Administrators

Please contact SAP.
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Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WS469 - An internal error occurred ?

  SAP Error Message:
  
  WS469 - An internal error occurred
  
  Cause
  The error message WS469 typically indicates that an unexpected internal error has occurred within the SAP system during the execution of a Web Service or Web Service-related processing. This is a generic error that can be triggered by various underlying issues such as:
  
  Problems in the Web Service runtime environment.
  Issues with the SOAP message processing.
  Missing or incorrect configuration in the Web Service or SOA (Service-Oriented Architecture) setup.
  Runtime exceptions in the ABAP code or system kernel.
  Transport or communication errors between the SAP system and external systems.
  Authorization or security-related problems.
  Inconsistent or corrupted data related to Web Service definitions or metadata.
  
  Because it is a generic internal error, the exact cause often requires detailed analysis of system logs and traces.
  
  Solution
  To resolve WS469, follow these steps:
  
  
  Check the Detailed Error Logs:
  
  Use transaction ST22 to check for any short dumps related to the error.
  Use transaction SM21 to review system logs for related error messages.
  Check the Web Service runtime logs via transaction SICF (Internet Communication Framework) or SOAMANAGER.
  
  
  
  Analyze the Web Service Configuration:
  
  Verify the Web Service configuration in SOAMANAGER.
  Check the binding, endpoint, and authentication settings.
  Ensure that the Web Service is properly activated in SICF.
  
  
  
  Check Authorization:
  
  Verify that the user executing the Web Service has the necessary authorizations.
  Use transaction SU53 after the error occurs to check for authorization failures.
  
  
  
  Review the SOAP Message:
  
  If possible, capture the SOAP request and response using tools like SOAP UI or SAP’s trace tools.
  Look for malformed XML or missing mandatory fields.
  
  
  
  Check for Kernel or Patch Issues:
  
  Sometimes, internal errors are caused by bugs in the SAP kernel or Web Service components.
  Check SAP Notes for any known issues related to WS469.
  Apply relevant Support Packages or patches.
  
  
  
  Debugging:
  
  If you have development access, debug the Web Service call to identify where the internal error occurs.
  Use transaction SE80 or SE24 to check the ABAP classes or function modules involved.
  
  
  
  Consult SAP Notes:
  
  Search the SAP Support Portal for notes related to WS469.
  Example SAP Note numbers might be related to Web Service runtime errors or specific component issues.
  
  
  
  
  Related Information
  
  
  Transaction Codes:
  
  SOAMANAGER – Web Service Configuration and Administration.
  SICF – Internet Communication Framework, to activate/deactivate services.
  ST22 – ABAP Runtime Error Analysis.
  SM21 – System Log.
  SU53 – Authorization Check.
  SE80 – Object Navigator for debugging.
  
  
  
  SAP Components:
  
  Web Service Runtime (SICF, SOAMANAGER)
  ABAP Web Services Framework
  SAP NetWeaver AS ABAP
  
  
  
  Common SAP Notes:
  
  Search for notes with keywords like "WS469", "internal error", "Web Service error".
  Example: SAP Note 1234567 (hypothetical) might address a known bug causing WS469.
  
  
  
  
  Summary
  
  
  
  Aspect
  Details
  
  
  
  
  Error
  WS469 - An internal error occurred
  
  
  Cause
  Generic internal error in Web Service runtime due to configuration, authorization, or runtime issues
  
  
  Solution
  Check logs (ST22, SM21), verify Web Service config (SOAMANAGER, SICF), check authorizations (SU53), debug, apply SAP Notes and patches
  
  
  Related
  Transactions: SOAMANAGER, SICF, ST22, SM21, SU53; SAP Notes on Web Service errors
  
  
  
  
  If you provide more context (e.g., when the error occurs, system version, logs), I can help narrow down the cause and solution further.