How To Fix WS395 - Document &1 cannot be used for customer settlement

SAP Error Message - Details

• Message type: E = Error

• Message class: WS - Supplier Billing Document

• Message number: 395

• Message text: Document &1 cannot be used for customer settlement

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message WS395 - Document &1 cannot be used for customer settlement ?

  Certainly! Here's a detailed explanation for the SAP error message:
  
  SAP Error Message:
  WS395 - Document &1 cannot be used for customer settlement
  
  Cause:
  This error occurs when you try to use a particular document (e.g., an invoice, credit memo, or other accounting document) for customer settlement, but the system determines that the document is not eligible for settlement. Common reasons include:
  
  The document is not a customer-related document (e.g., it might be a vendor document or a general ledger document).
  The document has already been fully settled or cleared.
  The document is blocked or flagged in a way that prevents settlement.
  The document type or status does not allow settlement in the current process.
  The document is not assigned to the customer account or the customer account is not valid for settlement.
  The document is posted in a way that does not allow settlement (e.g., parked documents, or documents with special posting keys).
  
  
  Solution:
  To resolve this error, consider the following steps:
  
  
  Check Document Type and Account Assignment:
  
  Verify that the document number (&1) is indeed a customer document.
  Check if the document is posted to the correct customer account.
  
  
  
  Check Document Status:
  
  Use transaction FB03 to display the document and check its status.
  Ensure the document is not fully cleared or already settled.
  Check if the document is parked or blocked.
  
  
  
  Check Open Items:
  
  Use transaction FBL5N (Customer Line Item Display) to check if the document is still open.
  Only open items can be settled.
  
  
  
  Check Settlement Rules:
  
  Verify if the settlement process you are using supports the document type.
  For example, if you are using automatic clearing or customer settlement, ensure the document is eligible.
  
  
  
  Check Customer Master Data:
  
  Ensure the customer master data is correct and active.
  Check if the customer account is blocked for posting or settlement.
  
  
  
  Recreate or Reverse Document:
  
  If the document is incorrect or posted wrongly, consider reversing and reposting it correctly.
  
  
  
  Consult SAP Notes:
  
  Search for SAP Notes related to WS395 for any known issues or patches.
  
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  FB03 - Display Document
  FBL5N - Customer Line Item Display
  F-32 - Clear Customer
  F-28 - Post Incoming Payments
  F-44 - Clear Vendor (to check if document is vendor-related by mistake)
  
  
  
  SAP Modules:
  
  FI-AR (Financial Accounting - Accounts Receivable)
  SD (Sales and Distribution) if related to billing documents
  
  
  
  SAP Notes and KBAs:
  
  Check SAP Support Portal for notes related to WS395.
  Sometimes, this error can be due to customizing or configuration issues.
  
  
  
  
  If you provide the document number and the transaction you are trying to perform, I can help you with more specific guidance.