How To Fix WS032 - Document & cannot be locked, System error occurred during lock management

SAP Error Message - Details

• Message type: E = Error

• Message class: WS - Supplier Billing Document

• Message number: 032

• Message text: Document & cannot be locked, System error occurred during lock management

INCLUDE 'NA_LOCKING_FAILURE' OBJECT DOKU ID TX LANGUAGE E

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WS032 - Document & cannot be locked, System error occurred during lock management ?

  Certainly! Here's a detailed explanation for the SAP error message:
  
  SAP Error Message:
  WS032 Document & cannot be locked, System error occurred during lock management
  
  Cause:
  This error occurs when SAP tries to lock a document (or an object) in the lock table but fails due to an internal system error related to lock management. The lock mechanism in SAP ensures data consistency by preventing simultaneous conflicting changes to the same data by multiple users or processes.
  Common causes include:
  
  Lock table overflow or corruption: The lock table (which holds all active locks) might be full or corrupted.
  Inconsistent lock entries: Locks might be held by terminated or crashed sessions, causing deadlocks or stale locks.
  System resource issues: Insufficient memory or system resources to manage locks.
  Database or enqueue server problems: The enqueue server (which manages locks) might be down or not responding properly.
  Transport or patch inconsistencies: Sometimes after applying patches or transports, lock management inconsistencies can arise.
  Custom code or BAdIs: Custom developments that incorrectly handle locks can cause this error.
  
  
  Solution:
  
  
  Check the Enqueue Server:
  
  Use transaction SM12 to check for existing locks on the document.
  If locks are stale or belong to inactive users, delete them carefully.
  Restart the enqueue server if necessary (transaction SM12 ? Utilities ? Restart Enqueue Server).
  
  
  
  Check System Logs:
  
  Use SM21 to check system logs for related errors.
  Look for enqueue or lock-related errors.
  
  
  
  Check for Lock Table Overflow:
  
  Use transaction SM04 or SM12 to monitor locks.
  If the lock table is full, consider increasing the lock table size parameter (enqueue/table_size).
  
  
  
  Check for Database Issues:
  
  Verify database connectivity and health.
  Check for database locks or deadlocks.
  
  
  
  Check for Custom Code:
  
  Review any custom code or user exits/BAdIs that might be locking documents.
  Ensure proper lock handling and release.
  
  
  
  Restart SAP System or Enqueue Server:
  
  If the problem persists, a system restart or at least a restart of the enqueue server might be necessary.
  
  
  
  Apply SAP Notes:
  
  Search for relevant SAP Notes on the SAP Support Portal using the error message or symptoms.
  Apply any recommended patches or corrections.
  
  
  
  
  Related Information:
  
  Transaction SM12: Display and manage lock entries.
  Transaction SM21: System log for error analysis.
  Enqueue Server: Central lock management service in SAP.
  Lock Table Size Parameter: enqueue/table_size (can be adjusted in instance profile parameters).
  SAP Notes: Check SAP OSS Notes for known issues related to WS032 or enqueue errors.
  SAP Help Portal: Documentation on lock management and enqueue server.
  
  
  Summary:
  
  
  
  Aspect
  Details
  
  
  
  
  Error
  WS032 Document & cannot be locked, System error during lock management
  
  
  Cause
  Lock table overflow, stale locks, enqueue server issues, system resource problems
  
  
  Solution
  Check and delete stale locks (SM12), restart enqueue server, increase lock table size, check system logs (SM21), verify custom code, apply SAP Notes
  
  
  Tools
  SM12, SM21, SM04, SAP Support Portal
  
  
  
  
  If you provide more context (e.g., when the error occurs, transaction involved), I can help with more specific guidance.