How To Fix WRMA_CAT002 - Internal error of RMA-server (BI)

SAP Error Message - Details

• Message type: E = Error

• Message class: WRMA_CAT - RMA cost allocation

• Message number: 002

• Message text: Internal error of RMA-server (BI)

What causes this issue?

RMA cost allocation terminated with an internal error in the BI system.

System Response

The settlement request must be saved with the status <ZK>Incomplete</>.
Cost allocation has to be postponed.

How to fix this error?

This issue should not occur. Ask your system administrator to resolve
it.
After the issue is resolved, enter the settlement request again to carry
out the cost allocation and complete the document.

Procedure for System Administrators

In the BI system, look for short dumps and runtime errors. Report the
error message to SAP.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WRMA_CAT002 - Internal error of RMA-server (BI) ?

  SAP Error Message:
  
  WRMA_CAT002 - Internal error of RMA-server (BI)
  
  Cause:
  The error WRMA_CAT002 typically indicates an internal problem within the RMA (Return Material Authorization) server component, specifically related to the Business Intelligence (BI) integration or communication. This can be caused by:
  
  Inconsistencies or corruption in the RMA server data or configuration.
  Communication issues between the RMA server and the BI system.
  Missing or incorrect configuration settings for the RMA server or BI integration.
  Authorization or system parameter problems affecting the RMA server processes.
  Software bugs or patches missing in the RMA or BI components.
  
  
  Solution:
  To resolve the WRMA_CAT002 error, consider the following steps:
  
  
  Check System Logs and Traces:
  
  Review the system logs (SM21), short dumps (ST22), and RMA server traces to identify more detailed error information.
  Look for any related error messages or stack traces that can pinpoint the root cause.
  
  
  
  Verify RMA Server Configuration:
  
  Ensure that the RMA server is correctly configured and running.
  Check the RMA server parameters and settings in transaction codes related to RMA (e.g., /SAPTRX/RMA or custom RMA transactions).
  Confirm that the BI integration settings are correct and consistent.
  
  
  
  Check Communication and Authorizations:
  
  Verify that the communication between the RMA server and BI system is working properly.
  Check RFC connections, network settings, and user authorizations.
  Ensure that the user executing the RMA process has the necessary authorizations.
  
  
  
  Apply Relevant SAP Notes and Patches:
  
  Search the SAP Support Portal for notes related to WRMA_CAT002 or RMA server BI integration errors.
  Apply any recommended patches or corrections.
  
  
  
  Restart RMA Server or Related Services:
  
  Sometimes, restarting the RMA server or related background jobs can clear transient errors.
  
  
  
  Consult SAP Support:
  
  If the problem persists, collect all relevant logs and system information and open a support ticket with SAP.
  
  
  
  
  Related Information:
  
  RMA Server: The RMA server in SAP handles return material processes and often integrates with BI for reporting and analytics.
  BI Integration: Errors in BI communication can cause internal server errors if data exchange or metadata is inconsistent.
  Transactions to Check:
  
  /SAPTRX/RMA - RMA processing
  SM21 - System log
  ST22 - ABAP dumps
  SM59 - RFC destinations (for communication checks)
  
  
  SAP Notes: Search for notes with keywords like "WRMA_CAT002", "RMA server error", "BI integration error".
  
  
  If you provide more context (e.g., when the error occurs, system version, recent changes), I can help narrow down the troubleshooting steps further.