How To Fix WRMA_CAT002 - Internal error of RMA-server (BI)

WRMA_CAT002 - Overview

• Message type: E = Error

• Message class: WRMA_CAT - RMA cost allocation

• Message number: 002

• Message text: Internal error of RMA-server (BI)

What causes this issue?

RMA cost allocation terminated with an internal error in the BI system.

System Response

The settlement request must be saved with the status <ZK>Incomplete</>.
Cost allocation has to be postponed.

How to fix this error?

This issue should not occur. Ask your system administrator to resolve
it.
After the issue is resolved, enter the settlement request again to carry
out the cost allocation and complete the document.

Procedure for System Administrators

In the BI system, look for short dumps and runtime errors. Report the
error message to SAP.

Error message extract from SAP system. Copyright SAP SE.

WRMA_CAT002 - Details

• SAP Error Message:
  WRMA_CAT002 - Internal error of RMA-server (BI)
  
  
  Cause:
  The error WRMA_CAT002 typically indicates an internal problem within the RMA (Return Material Authorization) server component, specifically related to the Business Intelligence (BI) integration or communication. This can be caused by:
  
  Inconsistencies or corruption in the RMA server data or configuration.
  Communication issues between the RMA server and the BI system.
  Missing or incorrect configuration settings for the RMA server or BI integration.
  Authorization or system parameter problems affecting the RMA server processes.
  Software bugs or patches missing in the RMA or BI components.
  
  
  
  Solution:
  To resolve the WRMA_CAT002 error, consider the following steps:
  
  
  Check System Logs and Traces:
  
  Review the system logs (SM21), short dumps (ST22), and RMA server traces to identify more detailed error information.
  Look for any related error messages or stack traces that can pinpoint the root cause.
  
  
  
  Verify RMA Server Configuration:
  
  Ensure that the RMA server is correctly configured and running.
  Check the RMA server parameters and settings in transaction