How To Fix WPM_MSG_OFR_PRM_INTG165 - Get terms of offer with coupon reward must be linked using AND operator

SAP Error Message - Details

• Message type: E = Error

• Message class: WPM_MSG_OFR_PRM_INTG - Offer promotion integration messages

• Message number: 165

• Message text: Get terms of offer with coupon reward must be linked using AND operator

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message WPM_MSG_OFR_PRM_INTG165 - Get terms of offer with coupon reward must be linked using AND operator ?

  SAP Error Message:
  
  WPM_MSG_OFR_PRM_INTG165 Get terms of offer with coupon reward must be linked using AND operator
  
  Cause
  This error occurs in SAP Marketing or SAP Hybris Marketing when defining offer terms (conditions) for an offer that includes a coupon reward. The system requires that all terms related to the coupon reward must be logically combined using the AND operator rather than OR or other logical operators.
  In other words, when you create an offer with a coupon reward, the terms (conditions) that determine the eligibility or applicability of the coupon must be linked strictly with AND operators to ensure correct and unambiguous evaluation of the offer.
  If the terms are linked with OR or a mix of AND/OR operators, the system throws this error to enforce the correct logical structure.
  
  Solution
  
  
  Check the Offer Terms:
  
  Go to the offer definition in the SAP Marketing system.
  Review the terms (conditions) linked to the coupon reward.
  
  
  
  Modify Logical Operators:
  
  Ensure that all terms related to the coupon reward are linked using the AND operator only.
  Remove any OR operators or mixed logical operators between these terms.
  
  
  
  Save and Activate:
  
  After correcting the logical linking, save the offer.
  Activate the offer and test if the error persists.
  
  
  
  
  Related Information
  
  
  Context: This error is common when working with offer management in SAP Marketing Cloud or SAP Hybris Marketing, especially when configuring complex offers with coupon rewards.
  
  
  Why AND operator?
  
  The AND operator ensures that all conditions must be met simultaneously for the coupon to be valid. This avoids ambiguity in coupon applicability and ensures consistent behavior during offer evaluation.
  
  
  SAP Notes / Documentation:
  
  Check SAP Help Portal or SAP Notes for any updates or patches related to offer management and coupon rewards. Sometimes, specific versions or patches may have known issues or enhancements related to this.
  
  
  Best Practice:
  
  When designing offers with coupon rewards, plan the terms carefully and use AND operators to link conditions. If you need OR logic, consider splitting the offer into multiple offers or redesigning the terms.
  
  
  
  If you need further assistance, please provide details about the SAP system version and the exact offer configuration.