How To Fix WPM_MSG_OFR_PRM_INTG163 - Offers with coupon discount and coupon reward are not supported

SAP Error Message - Details

• Message type: E = Error

• Message class: WPM_MSG_OFR_PRM_INTG - Offer promotion integration messages

• Message number: 163

• Message text: Offers with coupon discount and coupon reward are not supported

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message WPM_MSG_OFR_PRM_INTG163 - Offers with coupon discount and coupon reward are not supported ?

  Certainly! Here's a detailed explanation regarding the SAP error message:
  
  SAP Error Message:
  WPM_MSG_OFR_PRM_INTG163: Offers with coupon discount and coupon reward are not supported
  
  
  Cause:
  This error occurs in SAP Marketing or SAP Commerce (Hybris) when you try to create or process an offer that simultaneously includes both:
  
  Coupon Discount (a direct price reduction applied via a coupon), and
  Coupon Reward (a reward or benefit granted via a coupon, such as points, free items, or other non-discount incentives).
  
  The system currently does not support combining these two types of coupon-based promotions in a single offer. This is a design or business rule limitation to avoid conflicts or ambiguity in how the offer is applied and calculated.
  
  Explanation:
  
  Coupon Discount: A monetary or percentage discount applied when a valid coupon code is used.
  Coupon Reward: A non-discount benefit (e.g., loyalty points, free gifts) granted when a coupon is redeemed.
  
  SAP's promotion engine or offer management framework restricts offers from having both these