How To Fix WPM_MSG_OFR_PRM_INTG163 - Offers with coupon discount and coupon reward are not supported

SAP Error Message - Details

• Message type: E = Error

• Message class: WPM_MSG_OFR_PRM_INTG - Offer promotion integration messages

• Message number: 163

• Message text: Offers with coupon discount and coupon reward are not supported

Self-Explanatory Message

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• What is the cause and solution for SAP error message WPM_MSG_OFR_PRM_INTG163 - Offers with coupon discount and coupon reward are not supported ?

  Certainly! Here's a detailed explanation regarding the SAP error message:
  
  SAP Error Message:
  WPM_MSG_OFR_PRM_INTG163: Offers with coupon discount and coupon reward are not supported
  
  Cause:
  This error occurs in SAP Marketing or SAP Commerce (Hybris) when you try to create or process an offer that simultaneously includes both:
  
  Coupon Discount (a direct price reduction applied via a coupon), and
  Coupon Reward (a reward or benefit granted via a coupon, such as points, free items, or other non-discount incentives).
  
  The system currently does not support combining these two types of coupon-based promotions in a single offer. This is a design or business rule limitation to avoid conflicts or ambiguity in how the offer is applied and calculated.
  
  Explanation:
  
  Coupon Discount: A monetary or percentage discount applied when a valid coupon code is used.
  Coupon Reward: A non-discount benefit (e.g., loyalty points, free gifts) granted when a coupon is redeemed.
  
  SAP's promotion engine or offer management framework restricts offers from having both these components simultaneously because it complicates the processing logic and can lead to inconsistent customer experience or calculation errors.
  
  Solution:
  To resolve this error, you need to separate the coupon discount and coupon reward into different offers. Specifically:
  
  
  Create two distinct offers:
  
  One offer that contains the coupon discount.
  Another offer that contains the coupon reward.
  
  
  
  Assign different coupon codes to each offer or manage the redemption logic so that the customer redeems them separately.
  
  
  Alternatively, if your business scenario requires both discount and reward, consider redesigning the promotion strategy to avoid combining them in a single offer.
  
  
  Check the offer configuration in the SAP Marketing or Commerce system to ensure that no single offer contains both coupon discount and coupon reward elements.
  
  
  
  Related Information:
  
  This limitation is documented in SAP Notes and the SAP Help Portal under the sections related to Offer Management and Coupon Promotions.
  The error message is typically triggered during offer validation or activation.
  If you require combined discount and reward functionality, consider consulting SAP support or checking for updates/patches that might have enhanced this capability in newer versions.
  Review your promotion design guidelines to align with SAP's supported scenarios.
  
  
  Summary:
  
  
  
  Aspect
  Details
  
  
  
  
  Error
  WPM_MSG_OFR_PRM_INTG163: Offers with coupon discount and coupon reward are not supported
  
  
  Cause
  Single offer contains both coupon discount and coupon reward components
  
  
  Solution
  Split into separate offers for discount and reward; assign separate coupons
  
  
  Additional
  Check SAP documentation and consider redesigning promotions accordingly
  
  
  
  
  If you need help with the exact steps to split offers or configure coupons, please provide your SAP system version and module (e.g., SAP Marketing Cloud, SAP Commerce), and I can guide you further.