How To Fix WPM_MSG_OFR_PRM_INTG164 - Offers with total discount and coupon reward are not supported

SAP Error Message - Details

• Message type: E = Error

• Message class: WPM_MSG_OFR_PRM_INTG - Offer promotion integration messages

• Message number: 164

• Message text: Offers with total discount and coupon reward are not supported

Self-Explanatory Message

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• What is the cause and solution for SAP error message WPM_MSG_OFR_PRM_INTG164 - Offers with total discount and coupon reward are not supported ?

  Certainly! Here's a detailed explanation for the SAP error message:
  
  SAP Error Message:
  WPM_MSG_OFR_PRM_INTG164: Offers with total discount and coupon reward are not supported
  
  Cause:
  This error occurs in SAP Marketing or SAP Commerce (specifically in the Promotions and Offers Management module) when you try to create or activate an offer that combines both a total discount and a coupon reward within the same offer.
  
  The system currently does not support offers that simultaneously apply:
  
  A total discount (e.g., a percentage or fixed discount on the entire order or basket)
  And a coupon reward (e.g., a discount or benefit triggered by entering a coupon code)
  
  
  
  This is a design limitation because the offer engine cannot process these two reward types together in a single offer definition.
  
  Explanation:
  
  Total Discount: A discount applied to the entire order or a group of products, usually automatically.
  Coupon Reward: A discount or benefit that is applied only when a valid coupon code is entered by the customer.
  
  Combining these two in one offer causes ambiguity in how the system calculates and applies discounts, so SAP restricts this scenario.
  
  Solution:
  To resolve this error, you need to separate the total discount and coupon reward into different offers:
  
  
  Create two separate offers:
  
  One offer with the total discount reward.
  Another offer with the coupon reward.
  
  
  
  Activate and manage these offers independently.
  
  
  If you want to apply both discounts to a customer, the system will process them as separate offers, avoiding the conflict.
  
  
  
  Additional Information:
  
  This limitation is documented in SAP Notes and the SAP Help Portal under the Promotions and Offers Management section.
  Always check the latest SAP documentation or release notes, as newer versions might have enhanced capabilities.
  If you require combined functionality, consider consulting SAP support or your implementation partner for possible workarounds or custom enhancements.
  Review your offer design to ensure clarity and avoid overlapping reward types in a single offer.
  
  
  Summary:
  
  
  
  Aspect
  Details
  
  
  
  
  Error Message
  WPM_MSG_OFR_PRM_INTG164: Offers with total discount and coupon reward are not supported
  
  
  Cause
  Attempting to create an offer with both total discount and coupon reward simultaneously
  
  
  Solution
  Split into two separate offers: one for total discount, one for coupon reward
  
  
  Notes
  System limitation; check SAP documentation for updates or possible enhancements
  
  
  
  
  If you need help with the exact steps to create separate offers or further troubleshooting, feel free to ask!