How To Fix WP762 - Only reversed or rejected documents can be processed

SAP Error Message - Details

• Message type: E = Error

• Message class: WP - Messages from POS interface

• Message number: 762

• Message text: Only reversed or rejected documents can be processed

What causes this issue?

You have tried to reprocess an external document that has already been
posted. This would result in the document being posted twice.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

The status of the external document was not changed.

How to fix this error?

First reverse the external document to cancel the posting. If you wish
to change the external document, only make changes after you have
posted the reversal. Then you can reprocess the external document.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WP762 - Only reversed or rejected documents can be processed ?

  The SAP error message WP762: "Only reversed or rejected documents can be processed" typically occurs in the context of workflow processing, document management, or approval processes where certain actions are restricted to documents that have been either reversed or rejected.
  
  Cause:
  This error arises when you attempt to process a document (such as a workflow task, invoice, or other business document) that is in a status other than reversed or rejected, but the system expects the document to be in one of these statuses before allowing the current operation.
  For example:
  
  Trying to reprocess or change a document that is still in an approved or posted status.
  Attempting to perform a reversal or rejection-related action on a document that has not been reversed or rejected.
  Workflow steps that are designed to handle only reversed or rejected documents are triggered incorrectly.
  
  
  Typical Scenarios:
  
  Invoice or payment documents in Financial Accounting (FI) or Materials Management (MM) where reversal or rejection is a prerequisite for further processing.
  Workflow tasks that are configured to handle only reversed or rejected documents.
  Document status checks in custom or standard SAP programs that enforce this rule.
  
  
  Solution:
  
  
  Check Document Status:
  
  Verify the current status of the document you are trying to process.
  Use transaction codes like FB03 (Display Document), MB03 (Display Material Document), or relevant application transactions to check the document status.
  
  
  
  Reverse or Reject the Document First:
  
  If the document is not reversed or rejected, perform the reversal or rejection process first.
  For FI documents, use FB08 (Cancel Document) or F.80 (Reversal of Invoice Document).
  For MM documents, use MBST (Cancel Material Document).
  For workflow or approval documents, reject the document via the workflow interface or approval transaction.
  
  
  
  Review Workflow or Custom Logic:
  
  If this error occurs in a workflow, check the workflow configuration and ensure that the workflow steps are correctly designed to handle document statuses.
  Review any custom code or user-exits that might be enforcing this status check.
  
  
  
  Consult SAP Notes and Documentation:
  
  Search for SAP Notes related to message WP762 for any known issues or patches.
  Review the SAP Help Portal or module-specific documentation for detailed process flows.
  
  
  
  
  Related Information:
  
  Message Class: WP (Workflow)
  Transaction Codes: FB03, FB08, MB03, MBST, SWI1 (Workflow log), SWDD (Workflow Builder)
  SAP Modules: FI (Financial Accounting), MM (Materials Management), Workflow (Business Workflow)
  Common SAP Notes: Check SAP Service Marketplace for notes related to WP762 or document reversal issues.
  
  
  Summary:
  
  Cause: Attempting to process a document that is not in reversed or rejected status.
  Solution: Reverse or reject the document first before processing; verify document status and workflow configuration.
  Check: Document status, reversal/rejection procedures, workflow design, and SAP Notes.
  
  If you provide the exact transaction or process where this error occurs, I can help with more specific guidance.