How To Fix WL865 - Work item &: Background job & cannot be deleted (error &)

SAP Error Message - Details

• Message type: E = Error

• Message class: WL - Workflow: run-time messages

• Message number: 865

• Message text: Work item &: Background job & cannot be deleted (error &)

What causes this issue?

An error occurred when scheduling the specified background job, which
is used for the deadline monitoring of the specified work item.

System Response

The action was terminated.
It may not be possible to reverse all changes made to the specified
work item.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

INCLUDE NA_WF-ADMINISTRATOR OBJECT DOKU ID TX
The specified error number should indicate possible reasons for the
error. It is possible that the system is in an inconsistent state. The
scheduled start of the specified background job must be compared with
the minimum date/time of all work items in table SWWDHMIN. It may be
necessary to delete the scheduled background job by hand and reschedule
it by calling report RSWWDHEX.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WL865 - Work item &: Background job & cannot be deleted (error &) ?

  The SAP error message WL865 indicates that a work item and its associated background job cannot be deleted due to a specific error. This error typically arises in the context of workflow management in SAP, where a work item is linked to a background job that is either still running, has failed, or is in a state that prevents deletion.
  Cause:
  
  Background Job Status: The background job associated with the work item may still be active, completed with errors, or in a state that does not allow for deletion.
  Work Item Lock: The work item may be locked by another process or user, preventing its deletion.
  Workflow Configuration: There may be issues with the workflow configuration or the way the work item is being processed.
  Authorization Issues: The user attempting to delete the work item may not have the necessary authorizations to perform this action.
  
  Solution:
  
  
  Check Background Job Status:
  
  Use transaction code SM37 to check the status of the background job associated with the work item. Ensure that the job is not running or in an error state.
  If the job is still running, wait for it to complete. If it has failed, you may need to resolve the underlying issue before attempting to delete the work item.
  
  
  
  Release Locks:
  
  If the work item is locked, identify the user or process that has locked it. You can use transaction code SM12 to check for locks and release them if necessary.
  
  
  
  Review Workflow Configuration:
  
  Check the workflow configuration to ensure that it is set up correctly. You may need to consult with a workflow administrator or developer to troubleshoot any configuration issues.
  
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to delete work items. This may involve checking roles and permissions in transaction code PFCG.
  
  
  
  Use Transaction SWIA:
  
  If the work item is still not deletable, you can use transaction SWIA (Work Item Administration) to manage and delete work items manually.
  
  
  
  Consult SAP Notes:
  
  Check for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SM37: Monitor Background Jobs
  SM12: Display and Delete Locks
  SWIA: Work Item Administration
  PFCG: Role Maintenance
  
  
  
  SAP Documentation: Refer to SAP Help Portal or SAP Community for detailed documentation on workflow management and error handling.
  
  
  Support: If the issue persists after following the above steps, consider reaching out to SAP Support for further assistance, providing them with the error details and any relevant logs.
  
  
  By following these steps, you should be able to identify the cause of the WL865 error and take appropriate action to resolve it.