How To Fix WL863 - Notification of completion cannot be generated

SAP Error Message - Details

• Message type: E = Error

• Message class: WL - Workflow: run-time messages

• Message number: 863

• Message text: Notification of completion cannot be generated

What causes this issue?

A completion notification could not be created for the specified work
item.

System Response

The specified work item was completed (and therefore has the status
<ZH>completed</>) but a completion notification could not be sent.

How to fix this error?

If no notification agents are entered for the specified work item, the
error can be ignored. Check this in the definition of the step in the
workflow definition.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

INCLUDE NA_WF-ADMINISTRATOR OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WL863 - Notification of completion cannot be generated ?

  The SAP error message WL863, which states "Notification of completion cannot be generated," typically occurs in the context of work order processing or maintenance notifications. This error can arise due to various reasons, and understanding the cause is essential for resolving the issue.
  Causes:
  
  Missing Data: Required fields or data may be missing in the work order or notification that is necessary for generating the completion notification.
  Status Issues: The work order or notification may not be in the correct status to allow for the generation of a completion notification.
  Configuration Issues: There may be configuration settings in the system that prevent the generation of notifications.
  Authorization Issues: The user may not have the necessary authorizations to generate notifications.
  Technical Errors: There could be underlying technical issues, such as problems with the database or application server.
  
  Solutions:
  
  Check Required Fields: Ensure that all mandatory fields in the work order or notification are filled out correctly. This includes checking for any missing data that is required for completion.
  Verify Status: Check the status of the work order or notification. It should be in a status that allows for the generation of completion notifications (e.g., "TECO" - Technically Completed).
  Review Configuration: Consult with your SAP configuration team to ensure that the settings for notifications and work orders are correctly configured.
  Check Authorizations: Verify that the user attempting to generate the notification has the necessary authorizations. This can be done by checking user roles and permissions.
  Consult Logs: Look at the application logs (transaction SLG1) for any additional error messages or details that can provide more context about the issue.
  Technical Support: If the issue persists, consider reaching out to your SAP support team or consulting SAP Notes for any known issues or patches related to this error.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as IW31 (Create Notification), IW32 (Change Notification), and IW33 (Display Notification) to navigate through the work order and notification processes.
  SAP Notes: Search for SAP Notes related to WL863 for any specific fixes or updates that may address the issue.
  Documentation: Review SAP documentation on work order processing and notifications for best practices and troubleshooting steps.
  
  By following these steps, you should be able to identify the cause of the WL863 error and implement a solution to resolve it.