How To Fix WL836 - Work item list does not contain any entries

SAP Error Message - Details

• Message type: E = Error

• Message class: WL - Workflow: run-time messages

• Message number: 836

• Message text: Work item list does not contain any entries

What causes this issue?

The specified list of work items which are to be executed together is
empty.

System Response

The action was terminated.

How to fix this error?

Enter a list which contains at least two elements for the joint
execution.
If you enter a list with only one element, the relevant work item is
executed as if you had selected the action <LS>execute</>.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WL836 - Work item list does not contain any entries ?

  The SAP error message WL836, which states "Work item list does not contain any entries," typically occurs when a user tries to access their work items in the SAP Business Workflow and finds that there are no items available for processing. This can happen for several reasons. Below are some common causes, potential solutions, and related information:
  Causes:
  
  
  No Pending Work Items: The user may not have any work items assigned to them. This could be due to the completion of previous tasks or the absence of tasks assigned to their user ID.
  
  
  Authorization Issues: The user may not have the necessary authorizations to view or access the work items. This can happen if the user roles or profiles are not set up correctly.
  
  
  Workflow Configuration: There may be issues with the workflow configuration itself, such as incorrect routing or assignment of tasks.
  
  
  System Issues: There could be temporary system issues or inconsistencies in the workflow database that prevent work items from being displayed.
  
  
  Filters Applied: Sometimes, filters may be applied in the work item list that restrict the visibility of certain items.
  
  
  Solutions:
  
  
  Check for Work Items: Verify if there are any work items assigned to the user by checking the workflow inbox or using transaction codes like SBWP (SAP Business Workplace) or SWI1 (Work Item Selection).
  
  
  Review Authorizations: Ensure that the user has the necessary authorizations to view work items. This can be checked by the system administrator or through transaction SU53 to analyze authorization issues.
  
  
  Check Workflow Configuration: Review the workflow configuration to ensure that tasks are correctly assigned to the user. This can involve checking the workflow definitions and ensuring that the user is part of the correct organizational structure.
  
  
  System Check: If the issue persists, it may be worth checking for any system errors or inconsistencies. This can involve checking system logs or consulting with the SAP Basis team.
  
  
  Clear Filters: If filters are applied in the work item list, clear them to ensure that all work items are visible.
  
  
  Re-run Workflow: If the workflow is not functioning as expected, it may be necessary to re-trigger or re-run the workflow to generate new work items.
  
  
  Related Information:
  
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as:
  
  SBWP: SAP Business Workplace
  SWI1: Work Item Selection
  SWI2_FREQ: Work Item Selection with Frequency
  SWI2_DYN: Dynamic Work Item Selection
  
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to the specific version of SAP you are using.
  
  
  User Training: Ensure that users are trained on how to navigate the workflow and understand how work items are assigned and processed.
  
  
  If the problem persists after trying the above solutions, it may be necessary to escalate the issue to your SAP support team for further investigation.