How To Fix WL814 - Work item &: Status & cannot be set

SAP Error Message - Details

• Message type: E = Error

• Message class: WL - Workflow: run-time messages

• Message number: 814

• Message text: Work item &: Status & cannot be set

What causes this issue?

The status of the work item cannot be changed. It is not possible to
update the work item header.

System Response

The action was terminated, the work item was not changed.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

INCLUDE NA_WF-ADMINISTRATOR OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WL814 - Work item &: Status & cannot be set ?

  The SAP error message WL814 indicates that there is an issue with the status of a work item in the workflow. The message typically states that the status of the work item cannot be set to the desired value due to certain conditions not being met.
  Cause:
  The error can occur due to several reasons, including but not limited to:
  
  Invalid Status Transition: The work item is trying to transition to a status that is not allowed based on the workflow definition.
  Work Item Locking: The work item may be locked by another user or process, preventing status changes.
  Authorization Issues: The user attempting to change the status may not have the necessary authorizations to perform that action.
  Workflow Configuration: There may be issues in the workflow configuration or the workflow instance itself that prevent the status change.
  Technical Errors: There could be underlying technical issues, such as database locks or inconsistencies in the workflow data.
  
  Solution:
  To resolve the WL814 error, you can take the following steps:
  
  
  Check Workflow Definition: Review the workflow definition to ensure that the status transition you are trying to perform is valid. Make sure that the workflow allows for the status change you are attempting.
  
  
  Unlock the Work Item: If the work item is locked, identify the user or process that has locked it and resolve the locking issue. You may need to contact the user or administrator to unlock it.
  
  
  Verify Authorizations: Ensure that the user has the necessary authorizations to change the status of the work item. You may need to check the user's roles and permissions in the SAP system.
  
  
  Review Workflow Logs: Check the workflow logs for any additional error messages or warnings that may provide more context about why the status change is failing.
  
  
  Technical Support: If the issue persists, consider reaching out to your SAP Basis or technical support team for assistance. They can help diagnose any underlying technical issues that may be causing the error.
  
  
  Testing: If changes are made to the workflow or user authorizations, test the status change again to ensure that the issue has been resolved.
  
  
  Related Information:
  
  Transaction Codes: You can use transaction codes like SWI1 (Work Item Selection) to view work items and their statuses, and SWI2_DIAG to diagnose workflow issues.
  Workflow Monitoring: Use transaction SWI6 to monitor workflow instances and check for any inconsistencies or errors.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  
  By following these steps, you should be able to identify and resolve the cause of the WL814 error in your SAP system.