How To Fix WL789 - No other recipients exist

SAP Error Message - Details

• Message type: E = Error

• Message class: WL - Workflow: run-time messages

• Message number: 789

• Message text: No other recipients exist

What causes this issue?

There are no agents defined for this work item who can be notified when
a deadline is exceeded or processing completed.
There are therefore no "other" agents.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WL789 - No other recipients exist ?

  The SAP error message WL789 "No other recipients exist" typically occurs in the context of workflow processing, particularly when trying to send a work item or notification to recipients. This error indicates that the system could not find any valid recipients for the workflow task or notification you are trying to execute.
  Causes:
  
  Missing Recipients: The workflow may not have any valid recipients assigned to it. This can happen if the recipient list is empty or if the recipients are not correctly defined in the workflow configuration.
  User Status: The users who are supposed to receive the work item may be inactive or have been deleted from the system.
  Authorization Issues: The user may not have the necessary authorizations to receive the work item.
  Incorrect Workflow Configuration: The workflow may not be configured correctly, leading to issues in determining the recipients.
  Organizational Structure Changes: Changes in the organizational structure (like user roles or positions) may lead to the absence of valid recipients.
  
  Solutions:
  
  Check Workflow Configuration: Review the workflow definition to ensure that recipients are correctly assigned. Make sure that the task is set up to send notifications to the appropriate users or groups.
  Verify User Status: Check the status of the users who are supposed to receive the work items. Ensure that they are active and have not been deleted or deactivated.
  Review Authorizations: Ensure that the users have the necessary authorizations to receive and process the work items. You may need to adjust roles or permissions.
  Update Recipient List: If the recipient list is empty, you may need to add users or groups to the workflow task. This can often be done in the workflow definition or through the relevant transaction codes.
  Test Workflow: After making changes, test the workflow to ensure that it can successfully identify and notify recipients.
  Consult Documentation: Refer to SAP documentation or support resources for specific guidance related to your version of SAP and the particular workflow you are working with.
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like SWDD (Workflow Builder) to check and modify workflows, or SWI1 (Work Item Selection) to analyze work items.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide patches or updates.
  Support Forums: Consider visiting SAP Community forums or other support platforms where similar issues may have been discussed.
  
  If the issue persists after trying the above solutions, it may be beneficial to reach out to your SAP support team or consult with an SAP expert for further assistance.