How To Fix WL788 - Processing of work item rejected successfully

SAP Error Message - Details

• Message type: E = Error

• Message class: WL - Workflow: run-time messages

• Message number: 788

• Message text: Processing of work item rejected successfully

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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• What is the cause and solution for SAP error message WL788 - Processing of work item rejected successfully ?

  The SAP error message WL788, which states "Processing of work item rejected successfully," typically occurs in the context of SAP Workflow. This message indicates that a work item (a task or process that requires user action) has been rejected by the user or the system. Here’s a breakdown of the cause, potential solutions, and related information:
  Cause:
  
  User Action: The most common cause is that a user has explicitly rejected the work item. This could be due to various reasons, such as the task being unnecessary, incorrect, or requiring further information.
  System Configuration: There may be issues with the workflow configuration or the way the work item is set up, leading to it being rejected.
  Authorization Issues: The user may not have the necessary authorizations to process the work item, leading to a rejection.
  Business Logic: The business rules defined in the workflow may dictate that certain conditions must be met for the work item to be accepted.
  
  Solution:
  
  Review the Work Item: Check the details of the work item to understand why it was rejected. This can provide insights into whether it was a user decision or a system issue.
  User Training: If users are rejecting work items due to lack of understanding, consider providing additional training or documentation on how to handle these tasks.
  Workflow Configuration: Review the workflow configuration in transaction SWDD (Workflow Builder) to ensure that it is set up correctly and that all necessary steps are included.
  Authorization Check: Ensure that the user has the appropriate authorizations to process the work item. This can be checked in transaction SU53 (Authorization Check) after the rejection occurs.
  Debugging: If the rejection seems to be due to a system error, consider debugging the workflow to identify any underlying issues in the logic or configuration.
  Consult Documentation: Refer to SAP documentation or support notes related to workflow management for additional troubleshooting steps.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SWI1 (Work Item Selection), SWI2_FREQ (Work Item Frequency), and SWI6 (Work Item Overview).
  Workflow Monitoring: Use transaction SWI1 to monitor work items and their statuses, which can help in identifying patterns of rejection.
  SAP Notes: Check SAP Notes for any known issues or patches related to workflow processing that might address the error.
  Community Forums: Engage with SAP community forums or support channels for additional insights and shared experiences from other users.
  
  By following these steps, you should be able to diagnose and address the issue related to the WL788 error message effectively.