How To Fix WL791 - No agents displayed (general task)

WL791 - Overview

• Message type: E = Error

• Message class: WL - Workflow: run-time messages

• Message number: 791

• Message text: No agents displayed (general task)

What causes this issue?

The system does not display the agents for a work item since the work
item task was defined as a "general task".
Since general tasks can be processed by any user, all system users
would be displayed.

System Response

The agents are not displayed.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WL791 - No agents displayed (general task) ?

  The SAP error message WL791 "No agents displayed (general task)" typically occurs in the context of SAP Workflow when the system is unable to find any agents (users or groups) that are eligible to execute a particular workflow task. This can happen for several reasons, and understanding the cause is essential for resolving the issue.
  Causes:
  
  No Valid Agents: There may be no users or groups assigned as agents for the workflow task in question.
  Incorrect Task Configuration: The workflow task may not be configured correctly, leading to no agents being identified.
  Authorization Issues: The user attempting to view the agents may not have the necessary authorizations to see the agents assigned to the task.
  User Status: The users who are potential agents may be inactive or not available for the task.
  Organizational Structure: The organizational structure may not be set up correctly, leading to no agents being found.
  Workflow Instance Issues: The specific instance of the