How To Fix WL791 - No agents displayed (general task)

SAP Error Message - Details

• Message type: E = Error

• Message class: WL - Workflow: run-time messages

• Message number: 791

• Message text: No agents displayed (general task)

What causes this issue?

The system does not display the agents for a work item since the work
item task was defined as a "general task".
Since general tasks can be processed by any user, all system users
would be displayed.

System Response

The agents are not displayed.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WL791 - No agents displayed (general task) ?

  The SAP error message WL791 "No agents displayed (general task)" typically occurs in the context of SAP Workflow when the system is unable to find any agents (users or groups) that are eligible to execute a particular workflow task. This can happen for several reasons, and understanding the cause is essential for resolving the issue.
  Causes:
  
  No Valid Agents: There may be no users or groups assigned as agents for the workflow task in question.
  Incorrect Task Configuration: The workflow task may not be configured correctly, leading to no agents being identified.
  Authorization Issues: The user attempting to view the agents may not have the necessary authorizations to see the agents assigned to the task.
  User Status: The users who are potential agents may be inactive or not available for the task.
  Organizational Structure: The organizational structure may not be set up correctly, leading to no agents being found.
  Workflow Instance Issues: The specific instance of the workflow may have issues that prevent it from identifying agents.
  
  Solutions:
  
  Check Task Configuration: Review the workflow task configuration to ensure that agents are correctly assigned. This can be done in the Workflow Builder (transaction code SWDD).
  Verify Agent Assignment: Ensure that the agents (users or groups) are correctly assigned to the task. You can check this in the task definition.
  Review Authorizations: Ensure that the user has the necessary authorizations to view and execute the workflow tasks. This may involve checking roles and profiles assigned to the user.
  Check User Status: Verify that the users who are potential agents are active and available. You can check user status in transaction SU01.
  Organizational Structure: Ensure that the organizational structure is correctly defined and that the users are assigned to the correct organizational units.
  Workflow Instance: If the issue is with a specific workflow instance, consider re-triggering the workflow or checking for any errors in the workflow log (transaction SWI1).
  
  Related Information:
  
  Transaction Codes:
  
  SWDD: Workflow Builder
  SWI1: Work Item Selection
  SU01: User Maintenance
  
  
  Documentation: Refer to SAP Help documentation for Workflow Management for detailed information on configuring workflows and tasks.
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to this error message.
  
  By following these steps, you should be able to identify the cause of the WL791 error and implement a solution to resolve it. If the problem persists, consider reaching out to your SAP support team for further assistance.