How To Fix WL487 - Confirmation from WI no.& ignored since workflow & no.& already completed

SAP Error Message - Details

• Message type: E = Error

• Message class: WL - Workflow: run-time messages

• Message number: 487

• Message text: Confirmation from WI no.& ignored since workflow & no.& already completed

What causes this issue?

Work item no. &V1& reported back to the workflow '&V2&' no. &V3&.
However, it has already been completed.

System Response

The response message of work item no. &V3& was ignored.
WHAT_TO_DO&

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WL487 - Confirmation from WI no.& ignored since workflow & no.& already completed ?

  The SAP error message WL487 indicates that a confirmation for a work item (WI) is being ignored because the workflow associated with that work item has already been completed. This typically occurs in the context of SAP Business Workflow, where a work item is processed, and once it is completed, any further attempts to confirm or process it are rejected.
  Cause:
  
  Workflow Completion: The primary cause of this error is that the workflow associated with the work item has already reached its end state. Once a workflow is completed, it cannot accept further confirmations or actions.
  Duplicate Confirmation: There may be an attempt to confirm a work item that has already been confirmed or processed.
  System Configuration: In some cases, the workflow might be incorrectly configured, leading to premature completion or incorrect handling of confirmations.
  
  Solution:
  
  Check Workflow Status: Verify the status of the workflow in the SAP system. You can do this by using transaction codes like SWI1 (Work Item Selection) or SWI2_FREQ (Work Item Overview) to see the current status of the work item.
  Review Workflow Logs: Check the workflow logs to understand why the workflow was completed and to ensure that it was completed correctly.
  Avoid Duplicate Actions: Ensure that you are not attempting to confirm a work item that has already been processed. If you need to perform an action, ensure it is on an active work item.
  Reprocess if Necessary: If the workflow needs to be reprocessed, you may need to restart the workflow or create a new work item, depending on the business process requirements.
  Consult Documentation: Review the relevant SAP documentation or consult with your SAP administrator for specific configurations or settings that may affect workflow behavior.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes related to workflow management, such as SWI1, SWI2, SWU3 (Workflow Customizing), and SWU0 (Workflow Administration).
  SAP Notes: Check SAP Notes for any known issues or patches related to workflow processing and error messages.
  Workflow Customization: If you are responsible for workflow design, ensure that the workflow is designed to handle confirmations appropriately and that the end states are clearly defined.
  
  If the issue persists after following these steps, it may be beneficial to engage with SAP support or your internal SAP team for further investigation.