How To Fix WL486 - Workflow & No.&: Confirmation of work item & ignored

SAP Error Message - Details

• Message type: E = Error

• Message class: WL - Workflow: run-time messages

• Message number: 486

• Message text: Workflow & No.&: Confirmation of work item & ignored

What causes this issue?

Work item numbre &V3& reported back to the workflow &V2&. However, the
workflow work item has the <ZK>logically deleted</> status.

System Response

The response message of work item number &V3& was ignored.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WL486 - Workflow & No.&: Confirmation of work item & ignored ?

  The SAP error message WL486 indicates that a workflow work item has been ignored. This typically occurs when there is an issue with the processing of a work item in the SAP Business Workflow. Here are some common causes, solutions, and related information for this error:
  Causes:
  
  Work Item Already Processed: The work item may have already been processed or completed by another user or process.
  Workflow Definition Issues: There may be issues with the workflow definition itself, such as missing or incorrect configuration.
  Authorization Issues: The user attempting to process the work item may not have the necessary authorizations.
  System Errors: There could be underlying system errors or inconsistencies in the workflow runtime environment.
  Timeouts: The work item may have timed out or been canceled due to system settings or user actions.
  
  Solutions:
  
  Check Work Item Status: Verify the status of the work item in the workflow log (transaction SWI1) to see if it has already been processed.
  Review Workflow Definition: Check the workflow definition for any errors or inconsistencies. You can use transaction SWDD to review and modify the workflow.
  Authorization Check: Ensure that the user has the necessary authorizations to process the work item. You can check this using transaction SU53 or by consulting with your security team.
  System Logs: Review system logs (transaction SLG1) for any related error messages that might provide more context on why the work item was ignored.
  Re-trigger the Workflow: If the work item is no longer valid, you may need to re-trigger the workflow or create a new instance of it.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that might address this specific error message or provide patches.
  
  Related Information:
  
  Transaction Codes:
  
  SWI1: Work Item Selection
  SWDD: Workflow Builder
  SLG1: Application Log
  SU53: Authorization Check
  
  
  Documentation: Refer to SAP Help documentation for detailed information on workflows and error handling.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  
  If the problem persists after trying the above solutions, it may be beneficial to consult with your SAP Basis or Workflow team for further investigation.