How To Fix WL379 - No agent in '&' is allowed to process task &

SAP Error Message - Details

• Message type: E = Error

• Message class: WL - Workflow: run-time messages

• Message number: 379

• Message text: No agent in '&' is allowed to process task &

What causes this issue?

&V1& was specified as
<DS:GLOS.3526B11CAFAB52B9E10000009B38F974>responsible agent</> for step
&V2&. However, the users determined are not
<DS:GLOS.3526B11BAFAB52B9E10000009B38F974>possible agents</> of the
task.

System Response

If &V1& is a rule for which the operation is terminated if there is no
result, the workflow was set to status <ZH>error</> and stopped.
Otherwise, this situation is only reported as a warning.
The <DS:GLOS.3526B0BFAFAB52B9E10000009B38F974>recipients</> of the work
item are determined in two steps. If there is a rule for processing in
the task definition, it is evaluated and recipients are determined. If
there is no rule in the task definition, all possible agents of the
task become recipients.

How to fix this error?

If this situation was reported as a warning, you may revise the
responsibility in the associated workflow step definition.
If an error was reported, you have two options:
Change the specification for responsible agents so that all responsible
agents that can be determined are also possible agents of the task.
Change the possible agents of the task.

Error message extract from SAP system. Copyright SAP SE.