How To Fix WL379 - No agent in '&' is allowed to process task &

SAP Error Message - Details

• Message type: E = Error

• Message class: WL - Workflow: run-time messages

• Message number: 379

• Message text: No agent in '&' is allowed to process task &

What causes this issue?

&V1& was specified as
<DS:GLOS.3526B11CAFAB52B9E10000009B38F974>responsible agent</> for step
&V2&. However, the users determined are not
<DS:GLOS.3526B11BAFAB52B9E10000009B38F974>possible agents</> of the
task.

System Response

If &V1& is a rule for which the operation is terminated if there is no
result, the workflow was set to status <ZH>error</> and stopped.
Otherwise, this situation is only reported as a warning.
The <DS:GLOS.3526B0BFAFAB52B9E10000009B38F974>recipients</> of the work
item are determined in two steps. If there is a rule for processing in
the task definition, it is evaluated and recipients are determined. If
there is no rule in the task definition, all possible agents of the
task become recipients.

How to fix this error?

If this situation was reported as a warning, you may revise the
responsibility in the associated workflow step definition.
If an error was reported, you have two options:
Change the specification for responsible agents so that all responsible
agents that can be determined are also possible agents of the task.
Change the possible agents of the task.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WL379 - No agent in '&' is allowed to process task & ?

  The SAP error message WL379, which states "No agent in '&' is allowed to process task &," typically occurs in the context of workflow management within SAP systems. This error indicates that the system is unable to find an appropriate agent (user or group) that is authorized to process a specific workflow task.
  Causes:
  
  Agent Assignment Issues: The workflow task may not have any agents assigned to it, or the assigned agents do not have the necessary authorizations.
  Role or Authorization Problems: The user or group assigned as an agent may not have the required roles or authorizations to execute the task.
  Workflow Configuration: There may be a misconfiguration in the workflow definition, leading to the absence of valid agents.
  User Status: The user assigned as an agent may be inactive or not properly set up in the system.
  
  Solutions:
  
  
  Check Agent Assignment:
  
  Go to the workflow definition in the SAP system and verify that agents are correctly assigned to the task.
  Ensure that the agents are active and have the necessary roles.
  
  
  
  Review Authorizations:
  
  Check the authorization profiles of the users or groups assigned as agents. Ensure they have the necessary permissions to execute the workflow task.
  Use transaction code SU53 to analyze authorization issues after the error occurs.
  
  
  
  Workflow Configuration:
  
  Review the workflow configuration to ensure that it is set up correctly. This includes checking the task settings and agent determination rules.
  Use transaction code SWDD to access the workflow builder and verify the task settings.
  
  
  
  User Status:
  
  Ensure that the user assigned as an agent is active in the system. Check their user status in transaction code SU01.
  
  
  
  Testing:
  
  After making changes, test the workflow to ensure that the error does not occur again. You can use transaction code SWI1 to monitor workflow instances and check for any issues.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  SWDD: Workflow Builder
  SWI1: Work Item Selection
  SU01: User Maintenance
  SU53: Display Authorization Check
  
  
  Documentation: Refer to SAP Help documentation for detailed information on workflow management and agent determination.
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to this error message.
  
  By following these steps, you should be able to identify the cause of the WL379 error and implement the necessary solutions to resolve it.