How To Fix WL312 - Work item number & does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: WL - Workflow: run-time messages

• Message number: 312

• Message text: Work item number & does not exist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message WL312 - Work item number & does not exist ?

  The SAP error message WL312, which states "Work item number & does not exist," typically occurs when a user attempts to access a work item in the SAP Business Workflow that either does not exist or is no longer available in the system. This can happen for several reasons, including:
  Causes:
  
  Work Item Deletion: The work item may have been deleted or completed, and thus is no longer available in the system.
  Incorrect Work Item Number: The work item number entered may be incorrect or mistyped.
  Authorization Issues: The user may not have the necessary authorizations to view the work item.
  Workflow Termination: The workflow associated with the work item may have been terminated or canceled.
  System Issues: There may be issues with the SAP system or database that prevent the work item from being retrieved.
  
  Solutions:
  
  Verify Work Item Number: Double-check the work item number you are trying to access to ensure it is correct.
  Check Work Item Status: Use transaction code SWI1 (Work Item Selection) to check if the work item exists and its current status.
  Review Workflow Logs: Use transaction code SWI2_DURA to review the workflow logs and see if there are any issues related to the workflow that might explain the absence of the work item.
  Authorization Check: Ensure that you have the necessary authorizations to access the work item. You may need to contact your SAP security administrator for assistance.
  Consult with Workflow Administrator: If the work item is expected to exist, consult with your SAP workflow administrator to investigate further. They can check the workflow configuration and logs for any issues.
  System Check: If you suspect a system issue, contact your SAP Basis team to check for any underlying problems with the SAP system or database.
  
  Related Information:
  
  Transaction Codes:
  
  SWI1: Work Item Selection
  SWI2_DURA: Workflow Log
  SWI2_FREQ: Work Item Frequency
  
  
  SAP Notes: Check SAP Notes related to workflow issues for any known bugs or fixes.
  Documentation: Review SAP documentation on Business Workflow for more insights into managing and troubleshooting workflows.
  
  If the issue persists after trying the above solutions, it may be necessary to escalate the problem to SAP support for further investigation.