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Message type: E = Error
Message class: WL - Workflow: run-time messages
Message number: 312
Message text: Work item number & does not exist
Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.
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WL312
- Work item number & does not exist ?The SAP error message WL312, which states "Work item number & does not exist," typically occurs when a user attempts to access a work item in the SAP Business Workflow that either does not exist or is no longer available in the system. This can happen for several reasons, including:
Causes:
- Work Item Deletion: The work item may have been deleted or completed, and thus is no longer available in the system.
- Incorrect Work Item Number: The work item number entered may be incorrect or mistyped.
- Authorization Issues: The user may not have the necessary authorizations to view the work item.
- Workflow Termination: The workflow associated with the work item may have been terminated or canceled.
- System Issues: There may be issues with the SAP system or database that prevent the work item from being retrieved.
Solutions:
- Verify Work Item Number: Double-check the work item number you are trying to access to ensure it is correct.
- Check Work Item Status: Use transaction code SWI1 (Work Item Selection) to check if the work item exists and its current status.
- Review Workflow Logs: Use transaction code SWI2_DURA to review the workflow logs and see if there are any issues related to the workflow that might explain the absence of the work item.
- Authorization Check: Ensure that you have the necessary authorizations to access the work item. You may need to contact your SAP security administrator for assistance.
- Consult with Workflow Administrator: If the work item is expected to exist, consult with your SAP workflow administrator to investigate further. They can check the workflow configuration and logs for any issues.
- System Check: If you suspect a system issue, contact your SAP Basis team to check for any underlying problems with the SAP system or database.
Related Information:
If the issue persists after trying the above solutions, it may be necessary to escalate the problem to SAP support for further investigation.
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