How To Fix WL310 - Command for workflow control: Workflow number & was canceled

SAP Error Message - Details

• Message type: E = Error

• Message class: WL - Workflow: run-time messages

• Message number: 310

• Message text: Command for workflow control: Workflow number & was canceled

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message WL310 - Command for workflow control: Workflow number & was canceled ?

  The SAP error message WL310 indicates that a workflow has been canceled. This can occur for various reasons, and understanding the cause is essential for resolving the issue. Here’s a breakdown of potential causes, solutions, and related information:
  Causes of WL310 Error
  
  User Action: A user may have manually canceled the workflow.
  System Error: An error in the workflow processing could lead to an automatic cancellation.
  Timeout: The workflow may have exceeded the allowed processing time.
  Missing Data: Required data or conditions for the workflow to proceed may not be met.
  Configuration Issues: Incorrect configuration of the workflow or its components can lead to cancellation.
  Authorization Issues: The user executing the workflow may not have the necessary authorizations.
  
  Solutions
  
  
  Check Workflow Logs: 
  
  Use transaction code SWI1 to analyze the workflow logs. This will help identify the specific reason for the cancellation.
  
  
  
  Review Workflow Definition:
  
  Ensure that the workflow definition is correctly configured. Check for any missing steps or incorrect conditions.
  
  
  
  Re-run the Workflow:
  
  If the cancellation was due to a temporary issue, you may be able to re-trigger the workflow manually.
  
  
  
  Check User Authorizations:
  
  Verify that the user has the necessary authorizations to execute the workflow. Adjust roles and permissions if needed.
  
  
  
  Monitor System Performance:
  
  If timeouts are a recurring issue, consider monitoring system performance and optimizing the workflow or system resources.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address known issues related to the specific workflow or error message.
  
  
  
  Debugging:
  
  If you have access to development tools, you can debug the workflow to identify where it is failing.
  
  
  
  Related Information
  
  
  Transaction Codes:
  
  SWI1: Work Item Selection - to view and analyze work items.
  SWI2_FREQ: To monitor workflows that are frequently canceled.
  SWI2_DURA: To analyze workflows based on duration.
  
  
  
  Workflow Administration:
  
  Use transaction SWU3 to check and configure workflow settings.
  
  
  
  SAP Community and Forums:
  
  Engage with the SAP Community or forums for insights from other users who may have encountered similar issues.
  
  
  
  Documentation:
  
  Refer to SAP Help documentation for detailed information on workflows and error handling.
  
  
  
  By following these steps, you should be able to diagnose and resolve the WL310 error effectively. If the issue persists, consider reaching out to SAP support for further assistance.