How To Fix WL311 - Command for workflow control: Workflow no. & was suspended

SAP Error Message - Details

• Message type: E = Error

• Message class: WL - Workflow: run-time messages

• Message number: 311

• Message text: Command for workflow control: Workflow no. & was suspended

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message WL311 - Command for workflow control: Workflow no. & was suspended ?

  The SAP error message WL311 indicates that a workflow has been suspended. This can occur for various reasons, and understanding the cause is essential for resolving the issue. Here’s a breakdown of potential causes, solutions, and related information:
  Causes of WL311 Error
  
  
  Missing Workflow Steps: The workflow may have steps that are not properly defined or are missing, leading to a suspension.
  
  
  Error in Workflow Logic: There may be an error in the workflow logic or conditions that prevent it from proceeding.
  
  
  User Decision Required: The workflow might be waiting for a user decision or action that has not been taken.
  
  
  Technical Issues: There could be technical issues such as system errors, database problems, or connectivity issues that cause the workflow to suspend.
  
  
  Authorization Issues: The user or process executing the workflow may not have the necessary authorizations to proceed.
  
  
  Timeouts: The workflow may have timed out due to long processing times or delays in approvals.
  
  
  Solutions to WL311 Error
  
  
  Check Workflow Logs: Use transaction code SWI1 (Work Item Selection) or SWI2_FREQ (Work Item Overview) to check the workflow logs for detailed error messages and identify the specific cause of the suspension.
  
  
  Review Workflow Definition: Ensure that the workflow definition is complete and that all necessary steps are correctly configured.
  
  
  User Actions: If the workflow is waiting for a user decision, ensure that the responsible user is notified and takes the necessary action.
  
  
  Reprocess the Workflow: If the issue has been resolved, you can manually restart or reprocess the workflow using transaction SWPR (Workflow Reprocessing).
  
  
  Check Authorizations: Verify that all users involved in the workflow have the necessary authorizations to execute their respective tasks.
  
  
  Consult Technical Support: If the issue persists and is related to technical problems, consult your SAP Basis team or technical support for further investigation.
  
  
  Related Information
  
  
  Transaction Codes:
  
  SWI1: Work Item Selection
  SWI2_FREQ: Work Item Overview
  SWPR: Workflow Reprocessing
  SWI6: Workflow Log
  
  
  
  Workflow Monitoring: Regularly monitor workflows to catch issues early and ensure that they are functioning as expected.
  
  
  Documentation: Refer to SAP documentation and notes related to workflow management for best practices and troubleshooting tips.
  
  
  SAP Community: Engage with the SAP Community for insights and solutions from other users who may have encountered similar issues.
  
  
  By following these steps, you should be able to identify the cause of the WL311 error and take appropriate action to resolve it.