How To Fix WL017 - Error when scheduling workflow clean-up work

SAP Error Message - Details

• Message type: E = Error

• Message class: WL - Workflow: run-time messages

• Message number: 017

• Message text: Error when scheduling workflow clean-up work

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

INCLUDE WF_NA_BATCHJOB_ERROR OBJECT DOKU ID TX

System Response

How to fix this error?

INCLUDE WF_NA_BATCHJOB_SOLVE_ERROR OBJECT DOKU ID TX

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WL017 - Error when scheduling workflow clean-up work ?

  SAP Error Message:
  
  WL017 - Error when scheduling workflow clean-up work
  
  Cause:
  The error message WL017 typically occurs when there is a problem scheduling the workflow clean-up job in SAP. This can happen due to several reasons, such as:
  
  The background job for workflow clean-up is not properly defined or missing.
  Insufficient authorizations for the user trying to schedule the job.
  Incorrect or missing job parameters.
  Issues with the job scheduling system (SM36/SM37).
  Problems with the workflow runtime environment or inconsistencies in workflow tables.
  Transport or system inconsistencies after system upgrades or patches.
  
  
  Solution:
  
  
  Check Job Definition:
  
  Go to transaction SM36 (Define Background Job).
  Verify if the workflow clean-up job is defined correctly.
  The job name is usually something like SAP_WF_CLEANUP or similar.
  Check the job steps and ensure the program SAP_WAPI_WORKITEM_CLEANUP or relevant cleanup program is assigned.
  
  
  
  Schedule the Job Manually:
  
  If the job is missing, create a new background job for workflow clean-up.
  Set the job to run periodically (e.g., daily or as per your system requirements).
  
  
  
  Check Authorizations:
  
  Ensure the user scheduling the job has the necessary authorizations (e.g., S_BTCH_JOB, S_SCHEDULER_ADMIN).
  Also, check workflow-related authorizations.
  
  
  
  Check Workflow Runtime Environment:
  
  Use transaction SWU3 to check and fix workflow runtime environment inconsistencies.
  Run the workflow runtime environment check and apply any fixes suggested.
  
  
  
  Check for Workflow Table Inconsistencies:
  
  Sometimes, workflow tables might have inconsistencies causing cleanup failures.
  Use transaction SWI1 or SWI2_FREQ to analyze workflow logs and errors.
  Run report RWSKCCOL (Workflow Cleanup) manually to see if it runs without errors.
  
  
  
  Check System Logs:
  
  Use transaction SM21 to check system logs for any related errors during job scheduling.
  Also, check job logs in SM37 for the workflow cleanup job.
  
  
  
  SAP Notes and Patches:
  
  Search for relevant SAP Notes related to workflow cleanup errors.
  Apply any recommended patches or corrections.
  
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SM36 - Define Background Job
  SM37 - Job Monitoring
  SWU3 - Workflow Runtime Environment Check
  SWI1 - Workflow Log
  SWI2_FREQ - Workflow Runtime Analysis
  
  
  
  Programs:
  
  SAP_WAPI_WORKITEM_CLEANUP - Workflow work item cleanup program
  RWSKCCOL - Workflow cleanup report
  
  
  
  SAP Notes:
  
  Check SAP Support Portal for notes related to WL017 or workflow cleanup errors.
  Example note numbers might vary depending on SAP version.
  
  
  
  
  Summary:
  
  
  
  Aspect
  Details
  
  
  
  
  Cause
  Missing or incorrect workflow cleanup job, authorization issues, workflow runtime errors
  
  
  Solution
  Define/schedule cleanup job properly, check authorizations, run SWU3, check logs
  
  
  Related Tcodes
  SM36, SM37, SWU3, SWI1, SWI2_FREQ
  
  
  Programs
  SAP_WAPI_WORKITEM_CLEANUP, RWSKCCOL
  
  
  
  
  If the problem persists after these steps, consider raising a support ticket with SAP, providing job logs, system logs, and workflow logs for detailed analysis.