How To Fix WL019 - Unable to determine any recipients

SAP Error Message - Details

• Message type: E = Error

• Message class: WL - Workflow: run-time messages

• Message number: 019

• Message text: Unable to determine any recipients

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message WL019 - Unable to determine any recipients ?

  SAP Error Message:
  
  WL019 - Unable to determine any recipients
  
  Cause:
  The error message WL019 occurs when the SAP system tries to send a workflow notification or work item but cannot find any valid recipients for the workflow step or task. This typically means that the workflow step is configured to send the work item to a user or role, but no user could be resolved based on the recipient determination rules.
  Common reasons include:
  
  The workflow step is assigned to a user or organizational object that currently has no valid users.
  The recipient determination rule (such as a rule or binding) is incorrect or returns an empty result.
  The user or organizational unit is inactive, locked, or does not exist.
  The workflow container does not have the necessary data to determine the recipient.
  Missing or incorrect partner function or organizational assignment.
  
  
  Solution:
  To resolve the WL019 error, follow these steps:
  
  
  Check Recipient Determination:
  
  Review the workflow step configuration in transaction SWDD (Workflow Builder).
  Verify the recipient determination method (user, organizational object, rule, etc.).
  If a rule is used, test the rule in transaction PFTC or SWI1 to ensure it returns valid users.
  
  
  
  Verify Organizational Assignments:
  
  If the recipient is an organizational object (e.g., position, organizational unit), check that the object has active users assigned.
  Use transaction PPOME or PO13 to check organizational assignments.
  Ensure users are not locked or inactive (transaction SU01).
  
  
  
  Check Workflow Container Data:
  
  Make sure the workflow container has the correct data needed for recipient determination.
  Use transaction SWI1 or SWIA to analyze the workflow instance and container values.
  
  
  
  Check User Status:
  
  Verify that the user(s) resolved as recipients are not locked or deleted.
  Use transaction SU01 to check user status.
  
  
  
  Test the Workflow Step:
  
  Use transaction SWUS or SWI1 to simulate or analyze the workflow step and see if recipients are determined.
  
  
  
  Adjust or Correct the Recipient Rule:
  
  If the recipient is determined by a rule, debug or adjust the rule logic to ensure it returns valid users.
  
  
  
  Check Partner Functions:
  
  If partner functions are used, verify that the partner function is correctly assigned and resolved.
  
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SWDD - Workflow Builder (to check workflow steps)
  SWI1 - Work Item Selection (to analyze work items)
  SWIA - Work Item Administration
  PFTC - Task Maintenance (to check rules)
  SU01 - User Maintenance
  PPOME / PO13 - Organizational Management
  
  
  
  SAP Notes:
  
  Check SAP Notes related to workflow recipient determination issues.
  Example: SAP Note 0000000 (replace with actual note number if known)
  
  
  
  Documentation:
  
  SAP Help Portal: Workflow recipient determination
  SAP Community forums for similar issues
  
  
  
  
  Summary:
  WL019 - Unable to determine any recipients means the workflow cannot find any valid user to send the work item to. The fix involves verifying the recipient determination logic, organizational assignments, user status, and workflow container data to ensure that the workflow step can resolve at least one valid recipient.
  
  If you provide the workflow ID or specific step details, I can help you with more targeted troubleshooting steps.