How To Fix WK506 - There are no users to which the selection criteria apply

SAP Error Message - Details

• Message type: E = Error

• Message class: WK - BPT: Messages integr. inbox

• Message number: 506

• Message text: There are no users to which the selection criteria apply

Self-Explanatory Message

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• What is the cause and solution for SAP error message WK506 - There are no users to which the selection criteria apply ?

  SAP Error Message:
  
  WK506 - There are no users to which the selection criteria apply
  
  Cause:
  This error occurs in SAP Workflow when the system tries to determine the workflow agents (users or roles) based on the selection criteria defined in the workflow step, but no users match these criteria. Essentially, the workflow cannot find any valid recipients for the task because the user determination rules or organizational assignments do not yield any results.
  Common reasons include:  
  
  The organizational assignment (e.g., position, organizational unit) used in the workflow step is not maintained or incorrect.  
  The user determination rule (agent assignment) is not properly configured or does not return any users.  
  The selection criteria (such as user roles, organizational objects, or user attributes) are too restrictive or incorrect.  
  The users expected to be agents are not assigned to the relevant organizational objects or roles.  
  The workflow container values used for agent determination are missing or incorrect.
  
  
  Solution:
  
  
  Check Agent Determination Configuration:  
  
  Go to the workflow step where the error occurs and review the agent assignment method.  
  Verify if the agent assignment is based on organizational objects (e.g., position, organizational unit) or user roles.  
  Use transaction PFTC to check the workflow task and its agent assignment.
  
  
  
  Verify Organizational Assignments:  
  
  Use transaction PPOME or PO13 to check if the organizational objects (positions, org units) are correctly maintained and assigned to users.  
  Ensure that the users are assigned to the relevant positions or organizational units.
  
  
  
  Check User Master Data:  
  
  Verify that the users exist and are active in the system (transaction SU01).  
  Confirm that users have the necessary roles or attributes required by the selection criteria.
  
  
  
  Test Agent Determination:  
  
  Use transaction SWI1 or SWI5 to simulate or analyze the workflow and check which agents are determined.  
  Alternatively, use the function module or report that determines agents to test the selection criteria.
  
  
  
  Adjust Selection Criteria:  
  
  If the criteria are too restrictive, modify them to include the correct users.  
  Ensure that the workflow container elements used for agent determination are correctly populated.
  
  
  
  Check Workflow Container Values:  
  
  Use transaction SWI1 or debug the workflow to check if the container values used for agent determination are correctly filled.
  
  
  
  
  Related Information:
  
  
  Transaction Codes:  
  
  PFTC – Workflow Task Maintenance  
  PPOME – Maintain Organizational Plan  
  SU01 – User Maintenance  
  SWI1 – Workflow Log  
  SWI5 – Workflow Inbox  
  SWDD – Workflow Builder
  
  
  
  SAP Notes:  
  
  Search for SAP Notes related to WK506 for specific patches or known issues.
  
  
  
  Documentation:  
  
  SAP Help Portal on Workflow Agent Determination  
  SAP Workflow Administration guides
  
  
  
  
  Summary:
  WK506 indicates that no users match the workflow step’s agent assignment criteria. To resolve it, verify and correct the agent determination configuration, organizational assignments, user master data, and workflow container values to ensure that the workflow can find valid users to assign tasks.