How To Fix WK323 - Settings are not saved when you exit.

SAP Error Message - Details

• Message type: E = Error

• Message class: WK - BPT: Messages integr. inbox

• Message number: 323

• Message text: Settings are not saved when you exit.

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message WK323 - Settings are not saved when you exit. ?

  SAP Error Message:
  
  WK323 - Settings are not saved when you exit.
  
  Cause:
  The error message WK323 typically occurs in the SAP Workflow environment. It indicates that the user’s workflow settings or personalization changes (such as filter settings, layout, or other user-specific configurations) were not saved when the user exited the workflow inbox or workflow task.
  Common causes include:
  
  Authorization issues: The user does not have sufficient authorization to save the settings.
  User master record problems: The user’s master data or personalization data is corrupted or inconsistent.
  System or client settings: The system or client settings prevent saving user-specific data.
  Buffer or memory issues: Temporary system issues or buffer problems prevent saving the settings.
  Incorrect exit or session termination: The user exits the workflow transaction abnormally, preventing the save operation.
  
  
  Solution:
  To resolve the WK323 error, consider the following steps:
  
  
  Check User Authorizations:
  
  Verify that the user has the necessary authorizations to save workflow settings.
  Relevant authorization objects include S_WF_WI (Workflow: Work Item) and S_USER_GRP (User Groups).
  Use transaction SU53 immediately after the error to check for missing authorizations.
  
  
  
  Clear User Buffer:
  
  Sometimes, clearing the user buffer can help.
  Use transaction SU56 to check user buffers.
  Use SU01 ? User ? Buffer ? Delete to clear the user buffer.
  
  
  
  Check and Reset Personalization Data:
  
  The personalization data might be corrupted.
  Use transaction SWI1 or SWI2_FREQ to check workflow logs.
  Reset or delete the user’s workflow personalization data if necessary.
  You can also try to reset the workflow inbox settings by deleting entries in the table SWW_USER_PERS for the user.
  
  
  
  Check System Settings:
  
  Ensure that the system/client allows saving user-specific settings.
  Check if any system parameters or user profile parameters restrict saving personalization.
  
  
  
  Proper Exit:
  
  Ensure the user exits the workflow inbox or task properly using the standard exit options.
  Avoid using the back button or closing the session abruptly.
  
  
  
  SAP Notes and Patches:
  
  Check SAP Notes for any known bugs related to WK323.
  Apply relevant SAP patches or support packages if the issue is due to a known bug.
  
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SBWP – SAP Business Workplace (Workflow Inbox)
  SU01 – User Maintenance
  SU53 – Authorization Check
  SWI1 – Workflow Log
  SWI2_FREQ – Workflow Tasks for User
  
  
  
  Tables:
  
  SWW_USER_PERS – Stores user personalization data for workflow.
  
  
  
  SAP Notes:
  
  Search SAP Support Portal for notes related to WK323 or workflow personalization issues.
  
  
  
  User Tips:
  
  Always exit workflow transactions using the provided exit buttons.
  Regularly clear user buffers if personalization issues occur.
  Report persistent issues to the SAP Basis or Workflow administrator.
  
  
  
  
  If the problem persists after these steps, consider raising a support ticket with SAP, providing detailed logs and system information.