How To Fix WK321 - Preview deactivated

SAP Error Message - Details

• Message type: E = Error

• Message class: WK - BPT: Messages integr. inbox

• Message number: 321

• Message text: Preview deactivated

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message WK321 - Preview deactivated ?

  SAP Error Message: WK321 - Preview deactivated
  
  Cause:
  The error message WK321 - Preview deactivated typically occurs in the SAP Workflow environment. It indicates that the preview mode for a workflow step or task has been deactivated or is not available. This usually happens when a user tries to preview a workflow step or task that is either not configured for preview or the preview functionality has been disabled in the system or for that particular workflow.
  In more detail:
  
  The workflow step/task is not set up to allow preview.
  The workflow container or task does not have the necessary data or configuration to generate a preview.
  Preview functionality might be disabled due to system settings or authorizations.
  The workflow template might be in a status that does not support preview (e.g., inactive or incomplete).
  
  
  Solution:
  To resolve the WK321 Preview deactivated error, consider the following steps:
  
  
  Check Workflow Configuration:
  
  Verify that the workflow step or task is configured to allow preview.
  Ensure that the workflow template is active and properly released.
  
  
  
  Enable Preview Functionality:
  
  In the workflow builder (transaction SWDD), check if the preview option is enabled for the relevant step.
  If preview is disabled, enable it if appropriate.
  
  
  
  Check Authorizations:
  
  Ensure the user has the necessary authorizations to preview workflows.
  Authorization objects related to workflow (e.g., S_WFAR_OBJ, S_WFAR_ACT) should be checked.
  
  
  
  Check Workflow Container:
  
  Make sure the workflow container has all required data elements filled.
  Missing or incorrect container data can prevent preview generation.
  
  
  
  System Settings:
  
  Sometimes, system-wide settings or patches might affect preview functionality.
  Check SAP Notes or OSS messages for any known issues related to workflow preview.
  
  
  
  Testing:
  
  Try to preview other workflows or steps to determine if the issue is specific or system-wide.
  If the problem persists, consider debugging or tracing the workflow to identify where preview is blocked.
  
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SWDD - Workflow Builder (to check and edit workflow steps)
  SWI1 - Work Item Selection (to check workflow instances)
  SWI2_FREQ - Frequent Tasks (to check workflow tasks)
  SWU3 - Workflow Customizing (to check workflow settings)
  
  
  
  SAP Notes:
  
  Search for SAP Notes related to WK321 or workflow preview issues on the SAP Support Portal.
  
  
  
  Documentation:
  
  SAP Help Portal sections on Workflow and Workflow Builder.
  SAP Community forums for similar issues and solutions.
  
  
  
  
  If after these checks the issue remains unresolved, consider raising a support ticket with SAP, providing details of the workflow template, steps, and system environment.