How To Fix WI117 - This task is not assigned to an agent

SAP Error Message - Details

• Message type: E = Error

• Message class: WI - BPT Workflow: Messages from Info System

• Message number: 117

• Message text: This task is not assigned to an agent

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message WI117 - This task is not assigned to an agent ?

  Certainly! Here's a detailed explanation for the SAP error message WI117: "This task is not assigned to an agent":
  
  Error Message:
  WI117 - This task is not assigned to an agent
  
  Cause:
  This error occurs in SAP Workflow when a workflow task is supposed to be processed by a user (agent), but the system cannot find any agent assigned to that task at runtime.
  Common reasons include:
  
  The workflow task has no agent assigned in the workflow definition or during runtime.
  The agent determination method (such as a rule, organizational assignment, or user decision) did not return any valid user.
  The organizational management (OM) data is incomplete or incorrect, so the system cannot resolve the responsible person.
  The task is set to be processed by a user who no longer exists or is inactive.
  The workflow container does not have the necessary data to determine the agent.
  
  
  Solution:
  
  
  Check Agent Assignment:
  
  Go to the workflow builder (transaction SWDD) and check the task in question.
  Verify the agent assignment method for the task:
  
  Is it a fixed user?
  Is it determined by a rule?
  Is it determined by organizational assignment?
  
  
  Make sure the agent assignment method is correctly configured.
  
  
  
  Check Organizational Management (OM):
  
  If the agent is determined via OM, verify that the organizational structure is correctly maintained.
  Use transaction PPOME or PO13 to check positions and their assigned users.
  Ensure that the position or organizational unit has a valid user assigned.
  
  
  
  Check Workflow Container:
  
  Verify that the workflow container has the necessary data to determine the agent.
  Use transaction SWI1 or SWI2_FREQ to find the workflow instance and check the container values.
  
  
  
  Check User Validity:
  
  Ensure the user assigned as agent is active and not locked.
  Use transaction SU01 to check user status.
  
  
  
  Manually Assign Agent (if needed):
  
  You can manually assign an agent to the task using transaction SWI5 or SWI6 (Work Item processing).
  Alternatively, use transaction SWI2_FREQ to find the work item and assign an agent.
  
  
  
  Adjust Agent Determination Rule:
  
  If a rule is used to determine the agent, check the rule logic in transaction PFTC or SWDD.
  Test the rule to ensure it returns a valid user.
  
  
  
  Restart or Restart Workflow:
  
  After fixing the agent assignment, you may need to restart the workflow or reprocess the work item.
  
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SWDD - Workflow Builder (to check workflow and tasks)
  SWI1 - Workflow Log
  SWI2_FREQ - Work Item Selection
  SWI5 / SWI6 - Work Item Processing
  SU01 - User Maintenance
  PPOME / PO13 - Organizational Management
  
  
  
  SAP Notes:
  
  Check SAP Notes related to workflow agent determination issues.
  Example: SAP Note 102011 - "Workflow error: This task is not assigned to an agent"
  
  
  
  Common Scenarios:
  
  When a position is vacant in OM, workflows depending on that position fail.
  When a user is deleted or locked, workflows assigned to that user fail.
  When the workflow container does not have the required data element (e.g., employee number), agent determination fails.
  
  
  
  
  Summary:
  
  
  
  Aspect
  Description
  
  
  
  
  Cause
  No agent assigned to the workflow task at runtime due to missing or incorrect assignment.
  
  
  Solution
  Verify and correct agent assignment method, check OM data, ensure user validity, adjust rules.
  
  
  Key Transactions
  SWDD, SWI1, SWI2_FREQ, SWI5, SU01, PPOME
  
  
  Additional Notes
  Check SAP Notes and ensure workflow container has required data for agent determination.
  
  
  
  
  If you provide the workflow ID and task details, I can help you with more specific troubleshooting steps.