How To Fix WI101 - Error creating work item

SAP Error Message - Details

• Message type: E = Error

• Message class: WI - BPT Workflow: Messages from Info System

• Message number: 101

• Message text: Error creating work item

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message WI101 - Error creating work item ?

  The SAP error message WI101: Error creating work item typically occurs in the context of SAP Workflow. It indicates that the system encountered a problem while trying to create a work item for a workflow step.
  
  Cause
  The error WI101 can be caused by several issues, including but not limited to:
  
  
  Missing or Incorrect Agent Assignment:
  
  The workflow step requires an agent (user or role) to be assigned, but the agent determination failed or returned no valid agents.
  
  
  
  Authorization Issues:
  
  The user under which the workflow is running does not have sufficient authorization to create the work item or assign it to the agent.
  
  
  
  Incorrect Workflow Configuration:
  
  The workflow container or binding is incorrect or incomplete.
  The task or step is not properly configured.
  
  
  
  Technical Issues:
  
  Problems with the SAP Business Workplace (SBWP) or inbox.
  Issues with the SAP system’s workflow runtime environment.
  
  
  
  Agent Determination Errors:
  
  The agent determination method (e.g., rule, organizational management) returns no agents or invalid agents.
  
  
  
  Inactive or Locked Agents:
  
  The agent user is locked, inactive, or does not exist in the system.
  
  
  
  
  Solution
  To resolve the WI101 error, follow these steps:
  
  
  Check Agent Assignment:
  
  Verify that the workflow step has a valid agent assigned.
  Use transaction SWIA (Work Item Administration) or SWI1 (Work Item Selection) to check the work items and their agents.
  Check the agent determination method (rules, organizational management) to ensure it returns valid agents.
  
  
  
  Check User Status:
  
  Ensure the agent user is active and not locked (use transaction SU01).
  
  
  
  Check Authorizations:
  
  Verify that the user creating the work item and the agent have the necessary authorizations.
  Check authorization objects related to workflow (e.g., S_WF_WI).
  
  
  
  Check Workflow Configuration:
  
  Review the workflow definition in SWDD.
  Check container bindings and ensure all required data is correctly passed.
  
  
  
  Check System Logs and Traces:
  
  Use transaction SWEL (Event Log) and SM21 (System Log) to find related error messages.
  Use transaction ST22 to check for dumps related to workflow.
  
  
  
  Test Agent Determination:
  
  Use transaction PFTC to test the task and agent assignment.
  
  
  
  Restart Workflow Runtime:
  
  Sometimes restarting the workflow runtime (via SWU3 or system restart) can help if the issue is due to system inconsistencies.
  
  
  
  SAP Notes and Support:
  
  Search for relevant SAP Notes on the SAP Support Portal for known bugs or patches related to WI101.
  
  
  
  
  Related Information
  
  
  Transactions:
  
  SWIA – Work Item Administration
  SWI1 – Work Item Selection
  SWDD – Workflow Builder
  PFTC – Task Maintenance
  SU01 – User Maintenance
  SWEL – Event Log
  ST22 – ABAP Dump Analysis
  SM21 – System Log
  
  
  
  SAP Help:
  
  SAP Workflow documentation on agent determination and work item processing.
  
  
  
  Common SAP Notes:
  
  Check SAP Notes related to workflow errors and agent determination issues.
  
  
  
  
  If you provide more context (e.g., workflow type, task, agent determination method), I can help with more specific troubleshooting steps.