How To Fix WI102 - Enter a valid agent

SAP Error Message - Details

• Message type: E = Error

• Message class: WI - BPT Workflow: Messages from Info System

• Message number: 102

• Message text: Enter a valid agent

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message WI102 - Enter a valid agent ?

  SAP Error Message:
  
  WI102 - Enter a valid agent
  
  Cause:
  The error message WI102 - Enter a valid agent occurs when you try to assign a work item or task to an agent (user or organizational unit) that is not valid or recognized by the SAP system. This typically happens in the context of SAP Workflow or Business Workplace (SBWP) when:
  
  The agent ID entered does not exist in the system.
  The agent is not a valid recipient for the particular workflow or task.
  The agent is inactive, locked, or deleted.
  The agent is not assigned the necessary roles or authorizations to receive the work item.
  The organizational unit or position used as an agent is not correctly maintained or does not exist.
  
  
  Solution:
  To resolve the WI102 error, follow these steps:
  
  
  Check Agent ID:
  
  Verify that the agent ID (user, organizational unit, position, or role) you entered is correct.
  Use transaction SU01 to check if the user exists and is active.
  For organizational units or positions, use PPOME or PO13 to verify their existence and status.
  
  
  
  Check Agent Validity:
  
  Ensure the agent is valid for the workflow step or task.
  Confirm that the agent has the necessary authorizations and roles assigned.
  
  
  
  Check Workflow Configuration:
  
  Review the workflow definition to ensure the agent assignment method is correct.
  If the agent is determined dynamically (e.g., via a rule or container value), verify that the rule or container value returns a valid agent.
  
  
  
  Check Organizational Management (OM) Data:
  
  If the agent is an organizational unit or position, ensure the OM data is correctly maintained and active.
  
  
  
  Check User Lock Status:
  
  Use transaction SU01 to check if the user is locked or expired.
  
  
  
  Test Agent Assignment:
  
  Try assigning the work item manually to the agent in the workflow or Business Workplace to confirm validity.
  
  
  
  Check Authorization:
  
  Ensure the agent has the necessary authorizations to receive and process the work item.
  
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SBWP - Business Workplace (to check work items and agents)
  SWI1 - Work Item Selection (to analyze workflow work items)
  SU01 - User Maintenance (to check user validity)
  PPOME / PO13 - Organizational Management (to check org units and positions)
  SWDD - Workflow Builder (to check workflow definitions)
  
  
  
  SAP Notes:
  
  Check SAP Notes related to workflow agent determination and user validity if the problem persists.
  
  
  
  Common Scenarios:
  
  When a workflow step is configured to assign a task to a user who has left the company or whose user master record has been locked or deleted.
  When organizational units or positions are used as agents but are not properly maintained in Organizational Management.
  
  
  
  
  Summary:
  The WI102 - Enter a valid agent error means the system cannot find or validate the agent you are trying to assign a workflow task to. Verify the agent’s existence, status, and appropriateness for the task, and correct the assignment accordingly.