How To Fix WH013 - Internal communication profile for customer & could not be read

SAP Error Message - Details

• Message type: E = Error

• Message class: WH - Messages for store physical inventory (DRS)

• Message number: 013

• Message text: Internal communication profile for customer & could not be read

What causes this issue?

There are a number of possible reasons for this message:
An internal communication profile has not been entered in the master
data for store &V1&.
The profile has been entered, but not created in Customizing.
The profile has been entered, but the Customizing settings for store
order control have not been maintained.

System Response

The system cannot post the IDoc.

How to fix this error?

Correct the master data for this store. You can then process the IDoc.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WH013 - Internal communication profile for customer & could not be read ?

  The SAP error message WH013, which states "Internal communication profile for customer & could not be read," typically indicates an issue with the internal communication settings for a specific customer in the SAP system. This error can arise in various contexts, such as during the processing of sales orders, deliveries, or other customer-related transactions.
  Causes:
  
  Missing Communication Profile: The internal communication profile for the specified customer may not be defined in the system.
  Incorrect Customer Master Data: The customer master data may be incomplete or incorrectly configured, leading to the inability to retrieve the communication profile.
  Authorization Issues: The user may not have the necessary authorizations to access the communication profile for the customer.
  System Configuration Issues: There may be issues with the configuration of the communication profiles in the SAP system.
  Data Corruption: There could be data integrity issues or corruption in the database related to the customer master data.
  
  Solutions:
  
  
  Check Customer Master Data:
  
  Go to the customer master data transaction (e.g., XD03 for display).
  Verify that the communication profile is correctly assigned to the customer.
  Ensure that all required fields are filled out correctly.
  
  
  
  Maintain Communication Profile:
  
  If the communication profile is missing, you can create or maintain it using transaction SPRO to navigate to the relevant configuration settings.
  Ensure that the communication profile is properly defined and linked to the customer.
  
  
  
  Authorization Check:
  
  Verify that the user has the necessary authorizations to access customer data and communication profiles.
  Consult with your SAP security team if there are any authorization issues.
  
  
  
  Review System Configuration:
  
  Check the configuration settings for internal communication profiles in the SAP system.
  Ensure that the settings are correctly defined and that there are no inconsistencies.
  
  
  
  Data Consistency Check:
  
  Run data consistency checks or reports to identify any potential issues with the customer master data.
  Use transaction SE11 to check the database table for any anomalies.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide additional troubleshooting steps.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as XD03 (Display Customer), SPRO (Customizing), and SE11 (Data Dictionary).
  SAP Documentation: Refer to SAP Help documentation for detailed information on customer master data and communication profiles.
  Support: If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to diagnose and resolve the WH013 error in your SAP system.