How To Fix WGDS_PROCESS711 - Skipped order &1. Couldn't determine XI Message ID

SAP Error Message - Details

• Message type: E = Error

• Message class: WGDS_PROCESS - Global data synchronisation

• Message number: 711

• Message text: Skipped order &1. Couldn't determine XI Message ID

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message WGDS_PROCESS711 - Skipped order &1. Couldn't determine XI Message ID ?

  The SAP error message:
  WGDS_PROCESS711 Skipped order &1. Couldn't determine XI Message ID
  typically occurs in the context of SAP Global Trade Services (GTS) or SAP XI/PI (Process Integration) when processing orders or messages that are supposed to be linked or processed via XI messages.
  
  Cause
  
  Missing or incorrect XI Message ID: The system is trying to process an order (or document) but cannot find or determine the corresponding XI Message ID that links the order to an XI message.
  Integration issues: The order might have been created or received without proper integration metadata, or the XI message that should have been created or linked is missing.
  Configuration or mapping errors: The interface or middleware (SAP PI/XI) might not have correctly assigned or passed the XI Message ID to the GTS system.
  Data inconsistency: The order data might be incomplete or corrupted, causing the system to fail in identifying the XI message.
  
  
  Solution
  
  
  Check the order/document data:
  
  Verify that the order &1 (the order number given in the message) has the correct integration data.
  Check if the XI Message ID is present in the relevant tables or fields.
  
  
  
  Verify XI/PI message processing:
  
  Use transaction SXMB_MONI (SAP PI Message Monitor) or SXI_MONITOR to check if the XI message related to the order was successfully processed.
  Look for any errors or missing messages in the middleware.
  
  
  
  Check configuration:
  
  Ensure that the integration scenario between SAP GTS and SAP ERP or other systems is correctly configured.
  Verify that the mapping and interface determination are correct and that the XI Message ID is being passed properly.
  
  
  
  Reprocess or manually assign XI Message ID:
  
  If possible, reprocess the order or message to regenerate the XI Message ID.
  In some cases, manual correction or assignment of the XI Message ID in the database might be necessary (consult SAP support or your BASIS/Integration team before doing this).
  
  
  
  Check SAP Notes and patches:
  
  Search for SAP Notes related to WGDS_PROCESS711 or XI Message ID issues in GTS.
  Apply any relevant patches or corrections.
  
  
  
  
  Related Information
  
  
  Transaction codes:
  
  SXMB_MONI - SAP PI Message Monitor
  SXI_MONITOR - Integration Engine Monitor
  SMQ1 / SMQ2 - Queue monitoring for IDocs and messages
  WE02 / WE05 - IDoc monitoring (if IDocs are involved)
  
  
  
  Tables:
  
  Check tables related to XI messages and GTS orders, such as /XMB/MSGHEAD or GTS-specific tables.
  
  
  
  SAP Notes:
  
  Look for SAP Notes mentioning WGDS_PROCESS711 or XI Message ID issues in SAP GTS.
  
  
  
  Integration scenarios:
  
  This error is common in scenarios where SAP GTS is integrated with SAP ERP via SAP PI/XI middleware.
  
  
  
  
  If the problem persists after these checks, it is recommended to open a support ticket with SAP, providing detailed logs, order numbers, and system landscape information.