How To Fix WGDS_CONFIRMATION017 - Confirmation state synchronized was rejected by the data pool

SAP Error Message - Details

• Message type: E = Error

• Message class: WGDS_CONFIRMATION - Confirmation messages

• Message number: 017

• Message text: Confirmation state synchronized was rejected by the data pool

Self-Explanatory Message

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• What is the cause and solution for SAP error message WGDS_CONFIRMATION017 - Confirmation state synchronized was rejected by the data pool ?

  SAP Error Message:
  
  WGDS_CONFIRMATION017 – Confirmation state synchronized was rejected by the data pool
  
  Cause
  This error occurs in SAP Global Batch Traceability (GBT) or SAP Global Recipe Management (GRM) scenarios when a confirmation message with the status "synchronized" is sent from SAP to the data pool (often a third-party system or middleware for batch data synchronization), but the data pool rejects this confirmation state.
  Typical reasons include:
  
  Mismatch in expected confirmation states: The data pool expects a different confirmation status or sequence.
  Data inconsistencies: The confirmation data sent does not match the data pool’s records (e.g., batch numbers, timestamps, or other key fields).
  Communication or interface errors: The data pool system is not ready or configured to accept the "synchronized" state.
  Authorization or configuration issues: The interface user or system lacks proper authorization or configuration to process this confirmation state.
  Version or interface protocol mismatch: The SAP system and data pool use incompatible versions or protocols for confirmation messages.
  
  
  Solution
  
  
  Check the Interface Configuration:
  
  Verify the configuration of the interface between SAP and the data pool.
  Ensure that the confirmation states and their mappings are correctly defined.
  Confirm that the data pool supports the "synchronized" confirmation state.
  
  
  
  Validate Data Consistency:
  
  Check the batch and confirmation data being sent.
  Ensure all mandatory fields are correctly populated and consistent with the data pool’s expectations.
  
  
  
  Review Logs and Communication:
  
  Analyze the communication logs (e.g., IDocs, BAPIs, or web service logs) to identify the exact rejection reason.
  Check for any error messages or rejection codes returned by the data pool.
  
  
  
  Coordinate with Data Pool Support:
  
  Contact the data pool or middleware support team to understand why the confirmation state was rejected.
  Request details on expected confirmation states and data formats.
  
  
  
  Adjust Confirmation State or Process:
  
  If the data pool does not accept the "synchronized" state, consider changing the confirmation state sent from SAP to a supported one.
  Alternatively, update the data pool to accept the "synchronized" state if possible.
  
  
  
  Authorization and User Checks:
  
  Verify that the user or system sending the confirmation has the necessary authorizations.
  Check for any SAP notes related to authorization issues for confirmation interfaces.
  
  
  
  SAP Notes and Support:
  
  Search for SAP Notes related to WGDS_CONFIRMATION017 or confirmation state synchronization errors.
  Apply any relevant patches or corrections recommended by SAP.
  
  
  
  
  Related Information
  
  SAP Global Batch Traceability (GBT): This error is common in batch traceability scenarios where batch confirmations are synchronized with external data pools.
  Interface Technologies: The confirmation messages might be sent via IDocs (e.g., MATMAS, MBGMCR), BAPIs, or web services.
  SAP Notes: Check SAP Support Portal for notes related to WGDS_CONFIRMATION017 or confirmation synchronization errors.
  Transaction Codes: Use transactions like WE02 (IDoc monitoring), SM58 (Transactional RFC monitoring), or SLG1 (Application log) to analyze errors.
  Data Pool Systems: Examples include third-party batch management systems or industry-specific data pools (e.g., pharma or food industry batch data pools).
  
  
  If you provide more details about your system landscape (e.g., SAP version, data pool system, interface type), I can help with more specific troubleshooting steps.