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How To Fix WGDS_CC_2012012 - Requested action or update of error not allowed


SAP Error Message - Details

  • Message type: E = Error

  • Message class: WGDS_CC_2012 - Messages for customer connect enhancement of GDS in 2012

  • Message number: 012

  • Message text: Requested action or update of error not allowed

  • Show details Hide details
  • What causes this issue?

    The error is either marked as solved or sent or marked for deletion.
    Therefore the requested action or update of the error is not allowed.

    System Response

    The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

    How to fix this error?

    Procedure for System Administrators


    Error message extract from SAP system. Copyright SAP SE.


Smart SAP Assistant

  • What is the cause and solution for SAP error message WGDS_CC_2012012 - Requested action or update of error not allowed ?

    SAP Error Message:
    WGDS_CC_2012012Requested action or update of error not allowed


    Cause

    This error typically occurs in the SAP Global Trade Services (GTS) module, specifically within the Compliance Management or Customs Management processes. The message indicates that the system is preventing a requested action or update on a document or error record because the current status or configuration does not allow such an operation.

    Common causes include:

    • Attempting to change or update a document or error that is in a status where modifications are restricted (e.g., already processed, released, or closed).
    • Trying to perform an action that is not permitted by the system’s business rules or authorization checks.
    • The error or document is locked or in a state that disallows the requested update.
    • Missing or incorrect configuration in the error handling or workflow settings that restricts certain actions.

    Solution

    To resolve the error, consider the following steps:

    1. Check Document/Error Status:
      Verify the current status of the document or error record. Ensure that it is in a status that allows the requested action or update.

    2. Review Business Rules and Configuration:

      • Check the configuration in the GTS system related to error handling and document processing.
      • Confirm that the action you are trying to perform is allowed for the document type and status.
    3. Authorization Check:
      Ensure that the user performing the action has the necessary authorizations to update or change the document/error.

    4. Unlock or Reset Status if Appropriate:
      If the document or error is locked or in a final status, and business processes allow, you may need to unlock or reset the status to enable updates. This might require administrative privileges or specific transaction codes.

    5. Consult SAP Notes and Documentation:
      Search for SAP Notes related to message WGDS_CC_2012012 for any patches, corrections, or additional guidance.

    6. Contact SAP Support:
      If the issue persists and is blocking critical processes, raise a support ticket with SAP, providing detailed information about the scenario, document types, and steps leading to the error.


    Related Information

    • Module: SAP Global Trade Services (GTS) – Compliance Management / Customs Management
    • Transaction Codes: Depending on context, transactions like /SAPSLL/ERR (Error Handling), /SAPSLL/CC (Compliance Check), or related document processing transactions may be involved.
    • SAP Notes: Check SAP Support Portal for notes referencing WGDS_CC_2012012 or similar error messages.
    • User Roles: Ensure users have roles with appropriate permissions for error handling and document updates in GTS.

    If you provide more context (e.g., the exact transaction or process step where the error occurs), I can help tailor the solution further.

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