How To Fix WGDS_CC_2012011 - Errors with status solved or sent cannot be unmarked for deletion

SAP Error Message - Details

• Message type: E = Error

• Message class: WGDS_CC_2012 - Messages for customer connect enhancement of GDS in 2012

• Message number: 011

• Message text: Errors with status solved or sent cannot be unmarked for deletion

Self-Explanatory Message

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• What is the cause and solution for SAP error message WGDS_CC_2012011 - Errors with status solved or sent cannot be unmarked for deletion ?

  Certainly! Here's a detailed explanation regarding the SAP error message:
  
  SAP Error Message:
  WGDS_CC_2012011
  
  Text: Errors with status solved or sent cannot be unmarked for deletion.
  
  Cause:
  This error occurs when you try to change the deletion flag (unmark for deletion) on an error message in SAP Solution Manager (ChaRM or Focused Build) or in the Change Request Management (ChaRM) component, but the error message is already in a final status such as "Solved" or "Sent".
  
  In SAP's error and incident management process, once an error message is marked as Solved or Sent, it is considered closed or processed.
  The system restricts changes to the deletion flag for such messages to maintain data integrity and process consistency.
  Attempting to unmark the deletion flag on these messages violates this rule, triggering the error.
  
  
  Solution:
  To resolve this error, consider the following steps:
  
  
  Check the Status of the Error Message:
  
  Verify the current status of the error message.
  If it is Solved or Sent, the system does not allow unmarking the deletion flag.
  
  
  
  Review Business Process:
  
  Confirm if unmarking the deletion flag is really necessary.
  Usually, once solved or sent, the message should not be reactivated or modified in this way.
  
  
  
  If Modification is Required:
  
  You may need to reopen or reset the status of the error message to a status that allows editing.
  This might require specific authorization or a process step in SAP Solution Manager to reopen the message.
  After reopening, you can then unmark the deletion flag.
  
  
  
  Use SAP Transactions or Tools:
  
  Use transaction SM_CRM or the relevant error message management UI in Solution Manager.
  Navigate to the error message and check/change the status accordingly.
  
  
  
  Consult SAP Notes or Support:
  
  If the standard process does not allow reopening or unmarking, check for SAP Notes related to this error.
  Sometimes, patches or corrections are available.
  
  
  
  
  Related Information:
  
  Component: SAP Solution Manager (ChaRM / Change Request Management)
  Transaction Codes: SM_CRM, SOLMAN_WORKCENTER
  SAP Notes: Search for notes related to WGDS_CC_2012011 or error message management in Solution Manager.
  Process Context: Error and Incident Management, Change Request Management lifecycle.
  Authorization: Ensure you have the necessary roles to change error message statuses.
  
  
  Summary:
  
  Cause: Attempting to unmark deletion flag on error messages already in "Solved" or "Sent" status.
  Solution: Reopen or reset the status of the error message before unmarking deletion flag, or follow the standard process to handle such messages.
  Additional: Check SAP Notes and ensure proper authorization.
  
  
  If you need help with the exact steps to reopen an error message or change its status, please provide your SAP Solution Manager version or the specific module you are working with.