How To Fix WFE_REQUEST_CRM208 - Select an OTR short text with an alias

SAP Error Message - Details

• Message type: E = Error

• Message class: WFE_REQUEST_CRM - Web Financials Forms: CRM Request Category Editor

• Message number: 208

• Message text: Select an OTR short text with an alias

Self-Explanatory Message

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• What is the cause and solution for SAP error message WFE_REQUEST_CRM208 - Select an OTR short text with an alias ?

  SAP Error Message:
  
  WFE_REQUEST_CRM208: Select an OTR short text with an alias
  
  Cause:
  This error occurs in SAP CRM when the system expects a text (usually a description or label) to be selected from an OTR (Online Text Repository) object that has an alias assigned, but no such selection or alias is found. Essentially, the workflow or UI element is trying to retrieve or display a short text from OTR, but the required alias for that text is missing or not properly maintained.
  In SAP CRM, OTR is used to manage texts centrally, and texts are identified by text IDs and aliases. If the alias is missing or not linked correctly, the system cannot fetch the required short text, leading to this error.
  
  When does it typically occur?
  
  When customizing or configuring CRM Web UI components that use OTR texts.
  During workflow processing or UI rendering where OTR texts are referenced.
  When a text element is expected to have an alias but it is not maintained in the OTR.
  Possibly during the creation or processing of business transactions (e.g., service requests, sales orders) that rely on OTR texts.
  
  
  Solution:
  
  
  Check OTR Texts and Aliases:
  
  Go to transaction OTR_EDIT or OTR to maintain Online Text Repository texts.
  Identify the relevant text ID and check if the short text has an alias assigned.
  If the alias is missing, create or assign the appropriate alias to the short text.
  
  
  
  Verify Configuration:
  
  Check the configuration of the UI component or workflow step that triggers this error.
  Ensure that the OTR text ID and alias are correctly referenced in the configuration or code.
  
  
  
  Transport and Synchronization:
  
  If the alias was recently created or changed, ensure that the changes are transported properly across systems (DEV ? QA ? PROD).
  Sometimes, missing transports or inconsistent system states cause this error.
  
  
  
  Check Custom Code or Enhancements:
  
  If custom developments or enhancements are involved, verify that the code correctly references OTR texts with aliases.
  Debug the process to see where the alias is expected but not found.
  
  
  
  SAP Notes and Support:
  
  Search for SAP Notes related to WFE_REQUEST_CRM208 for any known issues or patches.
  If the problem persists, consider raising a support ticket with SAP, providing details of the scenario and system logs.
  
  
  
  
  Related Information:
  
  OTR (Online Text Repository): Central repository for managing texts in SAP CRM and other SAP components.
  Transaction Codes:
  
  OTR_EDIT – Edit OTR texts.
  OTR – Online Text Repository maintenance.
  
  
  Alias: A short identifier used to reference a text in OTR, enabling easier retrieval and management.
  SAP CRM Workflow: Often uses OTR texts for descriptions and messages.
  Common SAP Notes: Check SAP Support Portal for notes related to CRM workflow and OTR text issues.
  
  
  Summary:
  The error WFE_REQUEST_CRM208 indicates that the system expects an OTR short text with an alias but cannot find it. The fix involves ensuring that the required OTR text has a properly maintained alias and that the configuration or code references it correctly.
  
  If you provide the exact scenario or transaction where this error occurs, I can help with more specific steps.