How To Fix WFE_REQUEST_CRM206 - Enter the alias for a OTR (Online Text Repository)

SAP Error Message - Details

• Message type: E = Error

• Message class: WFE_REQUEST_CRM - Web Financials Forms: CRM Request Category Editor

• Message number: 206

• Message text: Enter the alias for a OTR (Online Text Repository)

Self-Explanatory Message

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• What is the cause and solution for SAP error message WFE_REQUEST_CRM206 - Enter the alias for a OTR (Online Text Repository) ?

  Certainly! Here's a detailed explanation for the SAP error message WFE_REQUEST_CRM206: Enter the alias for a OTR (Online Text Repository):
  
  Error Message
  WFE_REQUEST_CRM206: Enter the alias for a OTR (Online Text Repository)
  
  Cause
  This error occurs when a workflow or CRM process requires an Online Text Repository (OTR) alias to retrieve or store long text, but the alias has not been provided or maintained in the relevant configuration or input.
  In SAP CRM and workflow scenarios, texts such as descriptions, notes, or comments are often stored in OTR objects. The system needs an alias to identify which OTR object to use. If this alias is missing or not passed correctly, the system raises this error.
  
  When does it occur?
  
  When a workflow step or CRM action tries to access or save long text but the OTR alias is not specified.
  During the creation or processing of CRM business transactions (e.g., service requests, sales orders) that involve long texts.
  When customizing or enhancing workflows that handle texts but the OTR alias parameter is not set.
  
  
  Solution
  
  
  Check the Workflow or CRM Action Configuration:
  
  Verify that the OTR alias is correctly maintained in the workflow container or the CRM action parameters.
  The alias is usually a predefined name that points to a specific OTR object type.
  
  
  
  Maintain the OTR Alias:
  
  Go to transaction OTR_EDIT or OTR to check existing OTR objects and their aliases.
  Ensure the alias used in the workflow or CRM process matches an existing OTR alias.
  
  
  
  Pass the Alias Correctly:
  
  In the workflow container or the CRM action, ensure the alias is passed as an input parameter.
  If you are developing or enhancing the workflow, check the method or function module that handles the text and make sure the alias parameter is filled.
  
  
  
  Check Custom Code or Enhancements:
  
  If custom code is involved, verify that the alias is set before calling OTR functions.
  Example function modules: READ_TEXT, SAVE_TEXT require the correct text ID and object (alias).
  
  
  
  Consult SAP Notes:
  
  Sometimes, specific SAP Notes address issues related to OTR alias handling in workflows or CRM.
  Search for notes related to WFE_REQUEST_CRM206 or OTR alias issues.
  
  
  
  
  Related Information
  
  OTR (Online Text Repository): A SAP tool to manage long texts centrally, used in various modules including CRM, SD, MM, and workflow.
  Transaction OTR_EDIT: Used to create and maintain OTR objects and aliases.
  Workflow Container: The place where data is passed between workflow steps; the alias must be maintained here.
  Function Modules: READ_TEXT, SAVE_TEXT are commonly used to read and write texts in OTR.
  SAP CRM: Often uses OTR for handling long texts in business transactions.
  
  
  Summary
  
  Cause: Missing or incorrect OTR alias in workflow or CRM process.
  Solution: Maintain and pass the correct OTR alias in the workflow container or CRM action parameters.
  Check: OTR objects in transaction OTR_EDIT, workflow container parameters, and custom code.
  
  
  If you provide more context (e.g., which transaction or process triggers this error), I can help with more specific steps.