How To Fix WFD_BL_MSG062 - User ID is missing in system of records.

SAP Error Message - Details

• Message type: E = Error

• Message class: WFD_BL_MSG - Message Class for Workforce Assignment and Details

• Message number: 062

• Message text: User ID is missing in system of records.

Self-Explanatory Message

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• What is the cause and solution for SAP error message WFD_BL_MSG062 - User ID is missing in system of records. ?

  SAP Error Message:
  
  WFD_BL_MSG062: User ID is missing in system of records
  
  Cause:
  This error occurs in SAP Workflow when a User ID involved in a workflow step or task is not found in the system of records. The "system of records" typically refers to the user master data repository or the system where user information is maintained and validated.
  Common reasons include:  
  
  The User ID does not exist in the SAP system (e.g., not created in SU01).  
  The User ID has been deleted or locked.  
  The User ID is not assigned to the relevant organizational unit or role required for the workflow.  
  The workflow is trying to assign a task to a user who is not maintained in the system of records (e.g., external users or users from a different system without proper integration).  
  Synchronization issues between systems if the workflow spans multiple systems.
  
  
  Solution:
  
  
  Verify User ID in SAP:  
  
  Use transaction SU01 to check if the User ID exists and is active.  
  If missing, create the user or unlock the user if locked.
  
  
  
  Check User Assignment:  
  
  Ensure the user is assigned the necessary roles or organizational assignments required by the workflow.  
  Check if the user is part of the relevant organizational unit or position if the workflow uses organizational management.
  
  
  
  Check Workflow Configuration:  
  
  Review the workflow step or agent assignment method to ensure it correctly references valid users.  
  If the user is determined dynamically (e.g., via a rule or container element), verify that the logic correctly resolves to a valid User ID.
  
  
  
  System of Records Synchronization:  
  
  If your landscape involves multiple systems (e.g., SAP ECC and SAP S/4HANA or external HR systems), ensure user master data is synchronized properly.  
  Check interfaces or middleware that replicate user data.
  
  
  
  Check for External Users:  
  
  If the workflow involves external users, ensure they are properly maintained in the system or that the workflow is configured to handle external agents.
  
  
  
  Debugging:  
  
  Use transaction SWI1 (Workflow Log) to analyze the workflow instance and identify where the user ID is missing.  
  Use SWDD to check the workflow definition and agent assignment.
  
  
  
  
  Related Information:
  
  
  Transaction Codes:  
  
  SU01 (User Maintenance)  
  SWI1 (Workflow Log)  
  SWDD (Workflow Builder)  
  PPOSE / PPOME (Organizational Management)
  
  
  
  SAP Notes:  
  
  Check SAP Notes related to workflow agent determination and user master data synchronization if the problem persists.
  
  
  
  Documentation:  
  
  SAP Help Portal: Workflow Agent Assignment  
  SAP Community forums for similar issues
  
  
  
  
  Summary:
  
  The error "WFD_BL_MSG062 User ID is missing in system of records" indicates that the workflow cannot find the specified user in the system. The solution involves verifying the existence and status of the user in SAP, ensuring proper assignment and synchronization, and correcting the workflow configuration to reference valid users.