How To Fix WES_OUTBOUND418 - Bonus buy uses features that are not supported by this service

SAP Error Message - Details

• Message type: E = Error

• Message class: WES_OUTBOUND - Messages for Outbound Services

• Message number: 418

• Message text: Bonus buy uses features that are not supported by this service

What causes this issue?

The bonus buy &V1& uses features that are not available in this service
interface. This could be, for example:
A reward at a different level than a total reward for the get side.
A limit number that defines how many times a bonus buy is granted at the
point of sale

System Response

The bonus buy &V1& cannot be processed by way of this service.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WES_OUTBOUND418 - Bonus buy uses features that are not supported by this service ?

  SAP Error Message:
  
  WES_OUTBOUND418 Bonus buy uses features that are not supported by this service
  
  Cause:
  This error occurs when a Bonus Buy feature is used in a sales or outbound process, but the current outbound service or interface does not support the specific Bonus Buy features configured or requested. Essentially, the outbound service (e.g., IDoc, API, or middleware service) is not designed or enabled to handle the Bonus Buy functionality, which might include special pricing, promotions, or conditional item additions.
  Common scenarios include:
  
  The outbound delivery or sales order contains Bonus Buy items or conditions.
  The outbound service (e.g., a particular IDoc type or API) does not have the logic or mapping to process Bonus Buy features.
  Configuration or master data mismatch where Bonus Buy is active in the sales document but not supported in the outbound integration.
  
  
  Solution:
  
  
  Check Service Capability:
  
  Verify if the outbound service or interface you are using supports Bonus Buy features.
  Consult the documentation of the outbound service or middleware to confirm support for Bonus Buy.
  
  
  
  Adjust Configuration:
  
  If the service does not support Bonus Buy, consider:
  
  Disabling Bonus Buy features for documents processed by this service.
  Using a different outbound service that supports Bonus Buy.
  Enhancing/customizing the outbound service to handle Bonus Buy features if feasible.
  
  
  
  
  
  Review Sales Document and Master Data:
  
  Ensure that Bonus Buy conditions/items are correctly configured.
  Check if Bonus Buy is necessary for the outbound process or if it can be excluded.
  
  
  
  SAP Notes and Support:
  
  Search for SAP Notes related to WES_OUTBOUND418 or Bonus Buy outbound processing.
  Sometimes SAP provides patches or configuration guides to enable Bonus Buy support in outbound services.
  
  
  
  Consult Functional and Technical Teams:
  
  Functional consultants should verify the business requirement for Bonus Buy.
  Technical teams should check the outbound service implementation and mappings.
  
  
  
  
  Related Information:
  
  Bonus Buy is a promotional feature in SAP SD (Sales and Distribution) that allows customers to receive bonus items or special pricing based on certain conditions.
  Outbound services include IDocs (e.g., DELVRY03 for deliveries), APIs, or middleware interfaces that send sales or delivery data to external systems.
  Not all outbound services support all SD features by default; some require additional configuration or enhancement.
  This error is typically seen in integration scenarios where the external system expects data without Bonus Buy features or the SAP outbound service cannot serialize Bonus Buy data.
  
  
  Summary:
  
  Cause: Bonus Buy features are present but not supported by the outbound service.
  Solution: Verify and adjust outbound service capabilities or disable Bonus Buy for the affected process.
  Check: SAP Notes, service documentation, and configuration settings.
  
  If you provide more details about the specific outbound service or scenario, I can help with more targeted advice.