How To Fix WES_OUTBOUND416 - Bonus buy &1 uses features not supported by this service; Use &2&3

SAP Error Message - Details

• Message type: E = Error

• Message class: WES_OUTBOUND - Messages for Outbound Services

• Message number: 416

• Message text: Bonus buy &1 uses features not supported by this service; Use &2&3

What causes this issue?

The bonus buy &V1& uses features that are not available in this service
interface. This could be, for example:
A reward at a different level than a total reward for the get side.
A limit number that defines how many times a bonus buy is granted at the
point of sale

System Response

The bonus buy &V1& cannot be processed by way of this service.

How to fix this error?

You can use the service &V2&&V3& instead to correctly process this bonus
buy.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WES_OUTBOUND416 - Bonus buy &1 uses features not supported by this service; Use &2&3 ?

  Certainly! Here's a detailed explanation for the SAP error message:
  
  SAP Error Message:
  WES_OUTBOUND416
  
  Text: Bonus buy &1 uses features not supported by this service; Use &2&3
  
  Cause:
  This error occurs during outbound processing (typically in SAP IS-Retail or SAP Sales and Distribution scenarios involving bonus buy promotions) when a bonus buy condition or promotion uses certain features or functionalities that are not supported by the current outbound service or interface.
  
  Bonus buy refers to promotional conditions where customers get additional products or discounts based on certain criteria.
  The outbound service (e.g., IDoc, BAPI, or web service) responsible for sending this data to an external system or another SAP component does not support some features used in the bonus buy condition.
  The placeholders &1, &2, and &3 in the message are dynamically replaced at runtime:
  
  &1 = the name or type of the unsupported feature used in the bonus buy.
  &2 and &3 = the recommended service or method that supports these features.
  
  
  
  
  Typical Scenario:
  
  You have a bonus buy promotion configured with advanced features (e.g., certain condition types, scales, or calculation rules).
  The outbound service configured to send bonus buy data (e.g., to a POS system or external system) does not support these advanced features.
  The system throws this error to indicate incompatibility and suggests using a different outbound service that supports these features.
  
  
  Solution:
  
  
  Identify the unsupported feature:
  
  Check the error message details to see which feature (&1) is causing the problem.
  Review the bonus buy condition or promotion configuration to understand what features are used.
  
  
  
  Use the recommended outbound service:
  
  The message suggests using another service (&2&3) that supports the features.
  Change the outbound processing configuration to use the recommended service.
  This might involve:
  
  Changing the IDoc type or message type.
  Using a different BAPI or web service.
  Adjusting the middleware or interface settings.
  
  
  
  
  
  Adjust the bonus buy configuration (if changing the service is not possible):
  
  Simplify the bonus buy condition to remove unsupported features.
  Use only features supported by the current outbound service.
  
  
  
  Consult SAP documentation or OSS notes:
  
  Look for SAP Notes related to WES_OUTBOUND416 for any patches or updates.
  Check SAP Help Portal for details on bonus buy outbound services and their supported features.
  
  
  
  
  Related Information:
  
  Bonus Buy in SAP IS-Retail: Bonus buy is a common promotional tool in retail scenarios managed via condition techniques.
  Outbound Services: These are interfaces that send data from SAP to external systems (e.g., POS, CRM, or third-party systems).
  Common outbound services for bonus buy:
  
  IDoc types like WES_BONUSBUY
  BAPIs or web services designed for retail promotions
  
  
  Configuration transactions:
  
  WES_OUTBOUND or related customizing for outbound services.
  Condition technique configuration in VK11, VK12, or retail promotion customizing.
  
  
  
  
  Summary:
  
  Cause: Bonus buy uses features not supported by the current outbound service.
  Solution: Use the recommended outbound service that supports these features or adjust the bonus buy configuration.
  Check: Error message details, outbound service configuration, and SAP documentation.
  
  
  If you provide the exact values of &1, &2, and &3 from your system, I can help you with more precise guidance.