How To Fix WD343 - Workflow not prepared for ad hoc agent assignment

SAP Error Message - Details

• Message type: E = Error

• Message class: WD - Workflow definition

• Message number: 343

• Message text: Workflow not prepared for ad hoc agent assignment

What causes this issue?

The workflow has no steps that can be made ad hoc.
Only steps to which
<DS:GLOS.3526B11CAFAB52B9E10000009B38F974>responsible agents</> can be
assigned (such as activities or user decisions) can be made ad hoc. No
responsible agents can be assigned to the step for this.
Steps that already have reponsible agents are not made ad hoc.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Delete the agents that are already entered in the step definitions that
are to be made ad hoc, and execute the function again.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WD343 - Workflow not prepared for ad hoc agent assignment ?

  Certainly! Here's a detailed explanation regarding the SAP error message WD343: Workflow not prepared for ad hoc agent assignment:
  
  Error Message
  WD343: Workflow not prepared for ad hoc agent assignment
  
  Cause
  This error occurs when you try to assign an ad hoc agent to a workflow task, but the workflow definition or the task is not configured to allow ad hoc agent assignment.
  In SAP Business Workflow (and Web Dynpro ABAP workflows), ad hoc agent assignment means that the user can manually add or change agents (users or roles) for a workflow step at runtime, outside of the predefined agent determination logic.
  If the workflow or the specific step/task is not set up to support this, the system raises the WD343 error.
  
  When does this happen?
  
  When a user tries to add an ad hoc agent to a workflow task via the SAP GUI or Web Dynpro UI.
  When a custom program or enhancement tries to assign an ad hoc agent to a workflow step that does not allow it.
  When the workflow container or task does not have the necessary flags or settings enabled for ad hoc assignment.
  
  
  Solution
  To resolve this error, you need to ensure that the workflow and the relevant task are prepared to allow ad hoc agent assignment.
  Steps:
  
  
  Check the Workflow Task Settings:
  
  Go to transaction PFTC (Maintain Tasks).
  Find the relevant task.
  Check the "Agent Assignment" tab.
  Ensure that the task is configured to allow ad hoc agent assignment. This usually means the task should not be restricted to only predefined agents.
  
  
  
  Check the Workflow Definition:
  
  In transaction SWDD (Workflow Builder), open the workflow.
  Select the step where the agent assignment is done.
  Check the step properties to see if ad hoc agent assignment is enabled or allowed.
  Some workflows have a flag or setting to allow manual agent assignment.
  
  
  
  Enable Ad Hoc Agent Assignment:
  
  In some cases, you need to explicitly enable ad hoc agent assignment in the workflow container or in the step properties.
  For example, in the step attributes, there might be a checkbox like "Allow ad hoc agent assignment" or "Agents can be changed manually".
  
  
  
  Adjust Custom Code (if applicable):
  
  If the error occurs due to custom code trying to assign ad hoc agents, verify that the code checks whether the workflow/task supports ad hoc assignment.
  Use standard BAPIs or function modules that support ad hoc assignment properly.
  
  
  
  Re-generate or Re-activate the Workflow:
  
  After making changes, re-activate the workflow and tasks.
  Test the workflow again.
  
  
  
  
  Additional Information
  
  SAP Note References: Sometimes SAP releases notes related to workflow agent assignment issues. Check SAP Support Portal for notes related to WD343.
  Ad Hoc Agent Assignment: This feature is useful for scenarios where the workflow needs flexibility in agent assignment, such as delegations or escalations.
  Security Considerations: Allowing ad hoc agent assignment can have security implications, so it should be enabled only when necessary and with proper authorization checks.
  Related Transactions:
  
  SWDD - Workflow Builder
  PFTC - Maintain Tasks
  SWI1 - Workflow Log (to analyze workflow errors)
  SWI2_FREQ - Workflow Runtime Analysis
  
  
  
  
  Summary
  
  
  
  Aspect
  Details
  
  
  
  
  Cause
  Workflow/task not configured to allow ad hoc agent assignment.
  
  
  Effect
  Error WD343 raised when trying to assign ad hoc agents.
  
  
  Solution
  Enable ad hoc agent assignment in task/workflow settings; adjust custom code if needed.
  
  
  Transactions
  PFTC, SWDD, SWI1
  
  
  Notes
  Check SAP Notes for related fixes or updates.
  
  
  
  
  If you provide the exact workflow or task name, I can help you with more specific instructions.