How To Fix WB2B685 - Number of documents with unexpected status (&) lies within tolerance (&)

SAP Error Message - Details

• Message type: E = Error

• Message class: WB2B - Trading Contract

• Message number: 685

• Message text: Number of documents with unexpected status (&) lies within tolerance (&)

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message WB2B685 - Number of documents with unexpected status (&) lies within tolerance (&) ?

  The SAP error message WB2B685 indicates that there is a discrepancy in the number of documents that have an unexpected status, and this number lies within a predefined tolerance level. This error typically arises in the context of the SAP system's handling of business documents, such as purchase orders, sales orders, or other transactional documents.
  Cause:
  
  Unexpected Document Status: The error suggests that there are documents in the system that do not have the expected status. This could be due to various reasons, such as incomplete processing, errors during document creation, or issues with data consistency.
  Tolerance Settings: The system has a tolerance level set for the number of documents that can have an unexpected status. If the number of such documents exceeds this tolerance, the error is triggered.
  Data Integrity Issues: There may be underlying data integrity issues, such as missing or incorrect data in the documents that lead to unexpected statuses.
  
  Solution:
  
  Review Document Status: Check the status of the documents that are causing the error. Identify which documents are in an unexpected status and investigate why they are not in the expected state.
  Adjust Tolerance Settings: If the tolerance level is too low for your business processes, consider adjusting the tolerance settings in the configuration. This can be done in the relevant customizing settings in SAP.
  Data Correction: If there are data integrity issues, correct the data in the affected documents. This may involve updating the status of the documents or resolving any inconsistencies.
  Consult Logs and Reports: Use transaction codes like SLG1 (Application Log) to check for any related logs that might provide more context on the error. This can help in diagnosing the root cause.
  Testing: After making corrections, test the process again to ensure that the error does not reoccur.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as ME23N (Display Purchase Order), VA03 (Display Sales Order), or others depending on the type of documents involved.
  SAP Notes: Check for any SAP Notes related to this error message. SAP frequently releases notes that provide fixes or additional guidance for specific issues.
  Documentation: Review SAP documentation or help files related to document processing and status management to understand the expected workflows and statuses.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or reach out to SAP support for further assistance.