How To Fix WB2B684 - Number of documents with unexpected status (&) lies outside tolerance (&)

SAP Error Message - Details

• Message type: E = Error

• Message class: WB2B - Trading Contract

• Message number: 684

• Message text: Number of documents with unexpected status (&) lies outside tolerance (&)

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message WB2B684 - Number of documents with unexpected status (&) lies outside tolerance (&) ?

  The SAP error message WB2B684 indicates that there is a discrepancy in the number of documents with an unexpected status that lies outside the defined tolerance limits. This error typically occurs in the context of SAP's logistics and supply chain management modules, particularly when dealing with document processing and status checks.
  Cause:
  
  
  Unexpected Document Status: The error arises when the system encounters a number of documents that have a status not anticipated by the configuration or business process. This could be due to various reasons, such as:
  
  Incorrect document processing.
  Manual changes to document statuses that are not aligned with the expected workflow.
  System errors or bugs that lead to documents being in an unexpected state.
  
  
  
  Tolerance Settings: The tolerance settings defined in the system may not accommodate the actual number of documents with unexpected statuses. This can happen if the business process has changed, or if there are new types of documents that were not considered when setting the tolerances.
  
  
  Solution:
  
  
  Review Document Statuses: Check the documents that are causing the error. Identify their statuses and determine why they are not as expected. This may involve:
  
  Running reports to analyze the document statuses.
  Checking for any recent changes in the process that could have affected document statuses.
  
  
  
  Adjust Tolerance Settings: If the number of unexpected statuses is legitimate and within the operational scope, consider adjusting the tolerance settings in the configuration. This can be done by:
  
  Navigating to the relevant configuration settings in SAP (usually found in the IMG under the logistics or document management sections).
  Modifying the tolerance limits to accommodate the new business requirements.
  
  
  
  Correct Document Processing: If the unexpected statuses are due to errors in document processing, take corrective actions to ensure that documents are processed correctly. This may involve:
  
  Reprocessing documents.
  Correcting any manual entries that led to the unexpected statuses.
  
  
  
  Consult SAP Notes: Check for any relevant SAP Notes or updates that may address this specific error. SAP frequently releases patches and notes that can help resolve known issues.
  
  
  Engage with SAP Support: If the issue persists and cannot be resolved through the above steps, consider reaching out to SAP support for further assistance. Provide them with detailed information about the error, including the context in which it occurs and any troubleshooting steps already taken.
  
  
  Related Information:
  
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that can help in monitoring document statuses, such as:
  
  MB51 (Material Document List)
  MB03 (Display Material Document)
  ME23N (Display Purchase Order)
  
  
  
  Documentation: Review SAP documentation related to document management and status handling to better understand how statuses are managed within your specific SAP environment.
  
  
  User Forums and Communities: Engage with SAP user communities and forums where similar issues may have been discussed. This can provide insights and potential solutions from other users who have faced the same error.
  
  
  By following these steps, you should be able to identify the cause of the WB2B684 error and implement a suitable solution.