How To Fix WB2_REBATES_CRM021 - Sequence Number of Condition Scale &1 must match parent Condition Item &2

SAP Error Message - Details

• Message type: E = Error

• Message class: WB2_REBATES_CRM - TPM <-> CCS Integration

• Message number: 021

• Message text: Sequence Number of Condition Scale &1 must match parent Condition Item &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message WB2_REBATES_CRM021 - Sequence Number of Condition Scale &1 must match parent Condition Item &2 ?

  The SAP error message WB2_REBATES_CRM021 indicates that there is a mismatch between the sequence number of a condition scale and the sequence number of its parent condition item in the context of rebate agreements or conditions in SAP CRM (Customer Relationship Management). This typically occurs when the system expects the sequence numbers to align but they do not.
  Cause:
  
  Mismatch in Sequence Numbers: The most common cause of this error is that the sequence number of the condition scale does not match the sequence number of the parent condition item. Each condition item can have multiple scales, and they must be correctly aligned.
  Data Entry Errors: Manual data entry errors during the creation or modification of rebate agreements or condition records can lead to this mismatch.
  System Configuration Issues: Incorrect configuration in the rebate processing settings or condition types can also lead to this error.
  
  Solution:
  
  
  Check Condition Records: 
  
  Go to the relevant transaction (e.g., VBO1 for creating rebate agreements or VBO2 for changing them).
  Review the condition items and their associated scales. Ensure that the sequence numbers are consistent and match as expected.
  
  
  
  Correct Sequence Numbers:
  
  If you find a mismatch, correct the sequence number of the condition scale to match the parent condition item. This can usually be done in the condition record maintenance screen.
  
  
  
  Recreate Condition Records:
  
  If the issue persists and cannot be resolved by adjusting the sequence numbers, consider deleting the problematic condition records and recreating them from scratch, ensuring that the sequence numbers are correctly assigned.
  
  
  
  Consult Documentation: 
  
  Review SAP documentation or help files related to rebate processing and condition management to ensure that you are following the correct procedures.
  
  
  
  Check Configuration:
  
  If you suspect a configuration issue, consult with your SAP Basis or configuration team to review the settings for rebate processing and condition types.
  
  
  
  Testing: 
  
  After making changes, perform tests to ensure that the error does not reoccur and that the rebate processing works as intended.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VBO1, VBO2, VBO3 (for viewing rebate agreements), and VK11, VK12, VK13 (for condition records).
  SAP Notes: Check for any SAP Notes related to this error message for additional guidance or patches that may address known issues.
  User Forums: Consider visiting SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to resolve the WB2_REBATES_CRM021 error and ensure that your rebate agreements are correctly configured.